SonderReviews of sonder.com

Second time to reserve my stay in New Orleans at Canal Street. Traveled with friend asked for a room lower floor and handicapped as possible. Was put on the 16th floor with steps. Took us forever to move luggage. Get our room AC did not work ice machine out of the freezer did not work. Called the number begging to be moved to a lower floor that is close to elevator and ice machine works and AC 2 flights down closer to elevator ice machine did not work. I personally will not stay in a place like this again. You need someone as a guest service in the lobby. I have’s worked in the hospitality industry for 20years Was a quality control for Holiday Inns when owned this would not pass my requirements. You need to check your properties better. Thank you PA B

I booked a hotel at Sonder through Booking.com (owned by Priceline), and I was informed over the phone that the total would be $790.02, which I authorized. However, the call dropped before I could confirm, and I was charged $892.72 instead, which is $102.70 more than the agreed amount. After disputing the charge due to the unauthorized amount, Sonder canceled my reservation. Sonder's email stated that refunds are not issued for cancellations, but it is unfair to charge customers an amount different from what was agreed upon. Sonder then pushed back on my dispute. I don’t recommend doing business with either Booking.com or Sonder as they are dishonest and shady

This review is regarding a Sonder property (The High Note) in Nashville, TN. A group of 19 rented two units at this property in November 2023 for an arrival date of July 25, 2024. On July 23rd at 7:26pm EST we received a text and email that our reservation had been cancelled. We called Sonder within 30 minutes of receiving the notice. A customer service representative stated Sonder is no longer managing this property as of our arrival date of 07/25. They did not try to relocate us nor did they provide us with any other options. Sonder literally cancelled our reservations less than 48 hours prior to our arrival. How does a management company not provide notice of the company switch, relocate or provide any options more than 48 hours prior to arrival? The customer service representatives were not empathetic and were rather insulting. Apparently, they are trained to respond with "...mmm...". The fact that they did not notify us timely or try to relocate us was extremely frustrating, unprofessional and feels unethical. A group of 19 professionals (many who deal with hospitality) were traveling for a birthday and none of us have ever been treated so poorly by a management company. Luckily, we found two bigger and less expensive places to rent and continue with our planned trip. We will never look for another Sonder property and all I can say is good luck to whoever uses them because this is not the first complaint of cancelled reservations at the last moment.

Stayed in Chicago aug of 2022 for my sister’s 40th birthday. There were 3 of is in a 3 bedroom apt. After checkout they sent me a picture of.. get this…. TWO single pieces of confetti and 2 balloons (4&0) placed neatly next to the garbage can. They said that because of us “leaving the apt in disarray” they would be charging an additional $85 cleaning fee and it was a final decision. There was no disputing it. This company is an absolute SCAM which is why you can’t find any public reviews with their listings. I am disgusted by Sonder and cannot urge you to find an alternative option enough. 1-star. Would never stay again.

Worst stay ever! The room was in the 5th floor and boiling from the roof. Tiny room, tiny bathroom, no air conditioner just a terribly noisy fan. One of the bathroom wall hooks was broken. The price was not relevant at all with the quality. Wouldn't recommend at all!

I didn't get to stay with Sonder but had a good experience with customer service helping me cancel a trip due to illness. Thanks

I booked a stay in Nashville via the Sonder site on June 17th, 2024. On June 22nd, I received two emails stating that my reservation had been cancelled and that "this decision was final." I assumed it was because I had recently gone through fraudulent activity on the credit card I used. Even though the transaction was "pending," I figured the payment didn't go through once my credit card was frozen. I didn't think much of it and went on to book another hotel via Expedia with my new credit card. Today, I noticed that the Sonder payment was STILL charged on my credit card. I figured, okay, no problem, I'll call them and tell them to give me the money back. I spoke to a man named Alvin, who, after keeping me on hold for several minutes, told me that because it was past 24 hours since the reservation was made, they won't be giving me the money back. I explained that I was NOT the one who cancelled the reservation—they did—and still charged my account. He responded with, "I understand. But we're still not returning the money." I WAS SHOCKED. Sonder, it's clear you are thieves and not operating in a respectful or professional manner. Avoid Sonder at all costs!

Be careful when booking we Sonder. We booked Sonder the Score in Nashville, 4 days prior to our visit , they changed us to Sonder at the Stat , stating they no longer used the Score,this was 1 mile away from where we had booked, after 3 days of haggling about the price, which was £500 less than we paid ,we were reimbursed with £297, at 3pm on the day of our arrival we received a text stating that we were now staying at village 21, and were told if we didn’t like the room we could cancel and have a full refund. We arrived at Village 21 at 11.45 pm ,the apartment was really good , however the next day we realised that we were 3.2 miles away from our original apartment. We have contacted Sonder many times re a refund or compensation, they don’t want to know. Village 21 apartment was really good but was too far out to where we wanted to be.