SonderReviews of sonder.com

My daughter reserved a TWIN room (Room, 1 Twin Bed, Non Smoking) for 196 €/day for three nights. The room I got for that price was the 344. Its surface, which I measured from the evacuation floor plan posted on the door, was not more than 9 (nine) square meters : a corridor of 2 m width and 4 meters length with an additional one square meter for the shower at one of its extremities. The width of the other extremity was occupied with the bed of about 1 meter width altogether installed just below the window. With a little more than 2 square meters for the toilet and shower, the remaining “free space” was not more than 4.5 square meter, partially occupied by a closet, a round table on the same side and another one below the television (that doesn’t operate for economy reasons) on the other ! Finally, the free floor space was not more than 1.5 square meter at the most. Altogether, the room for a single person in a Marriot hotel has the surface of a prison cell in Germany (you can check via Wikimedia). I spent my first night in my prison cell but I couldn’t imagine spending two more nights there. I thus requested a change of accommodation, according to the price paid, that was granted (room 104). This was nice since the room was probably around five times larger. I was very much surprised that they didn’t propose compensation for the first night and for the trouble imposed to me. Marriot (Sonder) should be ashamed to HAVE AND RENT such a so called room, especially that the cleanness is at the limit of acceptable, there is no shower curtain in spite that the holes for it are there. For the rest: the situation is ok but the hotel is not at the standards you expect from the advertising and the Marrriot signature.

Vi boede 4 personer på Sonder Hotel i Washington. Ventialtonen kørte videre, når vi slukkede for den. Vi fortalte det til en sød kvinde i receptionen. Hun sendte beskeden videre til pedelen og han kom og skiftede et filter. Jeg arbejder selv med ventilation til daglig i mit arbejde, så kunne fortælle ham at det løste ikke problemet. Han var meget venlig og gav mig ret. Han sagde vi skulle blive med at fortælle det i receptionen og det gjorde vi. Kvinden i receptionen sendte sagen videre til en ingeniør. Vi så aldrig ingeniøren, for problemet blev aldrig løst. Lyden var metal mod metal lyd 24 timer i døgnet. Vi sov meget dårlig om natten. Det positive ved stedet var beliggenheden.

I kept getting emails about ID verification when I've done it before and the app kept incorrectly saying I didn't have the app downloaded when I was chatting with customer service on the app! They need to work out their whole customer service and pre-check-in workflow because it is cumbersome and a waste of time!

Broken Central air, broken TV, broken coffee, pot, pasta sauce splatter on the kitchen walls, the glass globes in the bathroom were filthy, dryer vent light on saying that it’s faulty, and the portable AC that they brought into the room was so loud that you couldn’t sleep at night. Need to say more? No one is available to assist and you are stuck having to text for help. For $400 a night, I’d rather be able to pick up a phone or go down to a front desk of a hotel. In my opinion, this was bottom of the bucket. I have contacted them several times only to receive cute little emails inviting me to stay another time and hope they can make it up to me. Never happening. Don’t waste your money.

Stayed at The Nash in New York. Unit was very old and run down. Bathroom tub had mold all around the base grout. Floors ancient and worn. This was my first stay. For the rate of $500/night I should have stayed in a hotel with better accommodations. I chose Sonder based on a friends recommendation. Never again.

I would ove to tell you all about this location. I checked in on Thursday, August 31, 2023. To a very large, beautiful looking apartment. I dropped my bags and went right to dinner that was located 7 blocks from everything. I came back to room 1320 the bed was harder than the floor. They only placed 1 set of towels for 1 person. I got up the next day and called he customer service number to inform them about the bed and towels. While I was waiting, I went to turn on the television just to find out it was not working. Needless to say, it went without television the whole entire 5 day stay. I called every day asking for a manager and never received a call from one. It took 48 hours before a complete set of towels to come. They told me I had to pay more to get a better room with a softer bed. We had to sleep on a let out bed with no television, no great customer service at all. This place just looks nice I don't recommend anyone to stay at any of there location. Great customer service is keep to fixing problems of paying customers. I would like to update everyone on my stay at Sonder 1500 Canal, New Orleans, Due to the flash flood on September 4th I had the opportunity to express my experience on many social media and inbox the Sonder site. I had an experience that I would not wish on anyone. Nevertheless the upper Management Team obtained all my messages, txt and phone calls. They apologized for my experience thru email, letters and a person to person conversation. Although I am checking out today and a $290.00 refund is being processed back to me. Most importantly I was able to provide some improvement tips on customers service. The managerment team had already started the training process. After talking to the manager, i am comfortable enough to say that my experience will never happen to anyone else. WAY TO GO Management Team!!!!

We’ve been here less than two hours and I’m already going to write a review on our terrible stay. I’ll start off by saying the place looked nice, is nice, and has good reviews. It was easy to find and the private parking was convenient and made us feel safe. Now I’ll get to the not so great part. We sat in the hallway for an hour and a half unable to get into our room. The online chat replied, but no one answered the phone the multiple times I called. After an hour of trying to diagnose the door code via online chat, they finally said someone was coming in 10-15 minutes. It turned out to be over 30 more minutes of waiting. Once a representative arrived, she was nice and apologetic but not prepared for the assistance we need, which was not her fault. She retrieved the master key to let us in but the door lock was still not functional. After she made several attempts to contact her manager, she finally got ahold of someone who told her not to leave a key with us. We assisted the nice lady who came to help us, but all we did was remove the latch plate from the door frame. The door frame was destroyed prior to our arrival and the door lock did not operate smooth enough to fully extend/retract. With the plate removed, the code appeared to work but we did not want to leave and get stuck out again. So, after 8 hours of traveling, we had still not eaten dinner and our only choice was to DoorDash food and spend our first full day in Houston waiting on maintenance who we were told would arrive around 11am. We were told to DoorDash food and we would “get reimbursed”. Once we finally got inside the unit, it appeared relatively clean and very spacious/modern. However, the bathroom cabinet was missing a door altogether and the bedroom carpet is stained. I’m leaving a bad review here because I still don’t even know how to contact someone who works for this company.

The Worst. Another failing silicon valley co. No coffee flakey lock issues the front desk is in phillipines No thx