SonderReviews of sonder.com

Sono stato a edimburgo ho praticamente prenotato alla porta scaricato lapp non mi arrivavano i codici d entrata conl achat me li hanno mandati appartamento x 3 fantastico in centro 336 pound che edimburgo ti danno un bellissimo loft di 25 m2 quello era di 90 m2 tutto pulito

Gros gros soucis chez Sonder Ils vendent du rêve Certe de beaux emplacements mais des appartements très mal entretenus Après multiples expériences je dois dire qu’on ne reviendra plus jamais Avec cette dernière expérience ils ont touché le fond ! Des voleurs d’argent et de “vacances sereines” Dans les résidences avec aussi Des appartements très médiocres loués au même prix que d’autres qui servent de “vitrine” pour attirer.

Don't ever reserve a room with them. They do not refund you if you want to cancel. Once you book a room their booking IT system is so slow that if you log in you are not able to see your reservation and therefore you cannot cancel. After 24 you are screwed and say good bye to your money if you would not be traveling any more. Reviews about their service are horrible and because I didn't end up traveling I couldn't experience my moneys worth. Trust me do your self a favor and do not book with them.

This is my worst experience ever . I was charged a 250 dollars fee from my account, apparently, they said they’ll have that 250 dollars on hold before I can be given the check in details to check into the room and have it refunded back to my account after 3 - 5 business days after checking out . I saw this 250 dollars taken out of my account , the moment I gave authorization for it to be taken, so I can be given my check-in details , but I never had my money returned . I have waited for about 2 weeks now but still never got back my 250 dollars . They said , the money has been refunded back to my account and I should speak with my bank . I spoke to my bank for a hour plus , multiple times but they said they didn’t see the transaction nor my money being refunded nor released . I spoke with Sonder customer service several times but they kept having me going forth and back with no solution nor have my money returned back to me . This is the worst experience have had when it comes to lodging . I’ll never lodge in such a place ever again and I hope they choke on my hard earned money .

Possibly the worst experience of staying in a hotel ever. No housekeeping. No customer service. No VAT receipt (for business travel making this essentially 20% more expensive). For the equivalent price (had I known vat could not be reclaimed) I could have stayed in a well known 5-star hotel with housekeeping, attentive staff, and a cooked breakfast. AVOID, AVOID, AVOID!

Terrible apartment. Smelly with fire escape blocked by rubbish and general Air of grime. Customer service rep was pleasant and understanding but ultimately wouldn’t refund. Left immediately instead of staying the 2 nights. Unsafe.

Worst customer service! They’ve trained their reps (sounds like overseas) that they may not do anything to correct their own errors- the customer has to sort it out. They cancelled my bookings not at my request and when I called to ask what happened, they said well you’ll just need to rebook. They cancelled an early check in we’d paid for, because they switched our room. I didn’t ask to switch rooms, or for them to cancel the early check in, which we needed. The room change should have been made behind the scenes if they needed to make it, and not involve cancelling other services we already paid for. The customer service rep was one of the worst I’ve encountered. He would do absolutely nothing to make it right and acted like they did nothing wrong. Beware that this chain is truly “self-service”- there was no one onsite to speak with except one housekeeping staff who spoke no English (this is in the US). I had to call an 800 number & he also would not provide any way to escalate or contact a supervisor. 👎🏼

It doesn't even deserve one star. I took a terrible fall at the Sonder Beekman in Santa Monica ( I use to stay at the old Shang ri la and it was fabulous) They only had one small elevator working. The other was being renovated. They said this was going on for months. I had a dinner meeting and waiting 10 minutes and decided to take the stairs. I took a terrible fall on the concrete stairs and went to the er next morning after I was up with icepacks and aleve bruised and bleeding . My knee was put in a brace and I could hardly walk. I had to take a business class flight back to NY had a wheelchair at airport. No one has contacted me. I want them to take car of medical bills. THERE IS NO NUMBER AND NO ONE REPLIES!! I think this company is the biggest scam . The wifi connection was the worst as they said they would fix the router as well . I have tried to contact the manager 4 times with pictures of my knee and leg..no response!! I wanted to contact my dr. in NY to have an orthopedist referral when I got home but couldn't because router wasn't working and we are 3 hrs time difference. If anyone has a a contact please comment. I live in nyc and will be looking to take legal action.