SonderReviews of sonder.com

VERY POOR customer service

Scam. Don't know how they got great ratings on booking.com but the building they show is not even the hotel. They show a picture of the prettiest building in the street. Pictures of the room itself showed great photoshop skills. Underwhelming, too expensive for what it actually is. The room was very loud and the floor was vibrating every 2 minutes as a metro line was running below the building. I asked to move up to a higher floor. They requested I paid 150€ to be moved from 1st to 3rd floor within the same category. The rather left that room empty than give it to me. Stuff was not helpful and I caught them sleeping in the lobby multiple times during the day.

Absolute nightmare unable to complete sign details via their link sent by text!!!!

Abbiamo prenotato una camera King ma, sorpresa, quando siamo arrivati ci hanno dato una stanza Queen (di classe inferiore e costo più basso), dicendo che non hanno altre stanze. non si sono nemmeno degnati di proporci un rimborso della differenza di costo tra le due tipologie di camera. Se solo avessimo letto prima tutte queste recensioni!

Sonder is a scam company, On Oct 3rd I booked Sonder City Hall Park in NYC. They confirmed my stay in written confirmation and charged me $922.68 for two nights. The next day, I flew across the country and headed to my hotel. While in my cab, they cancelled my room (without explanation) and are keeping my $922.68 for 4-6 days as float before returning it. This is an unethical company with complete disregard for laws and common decency. Beware!

We sent an inquiry to Sonder customer service asking mobility accessible accommodation because my husband is disabled. It took weeks before Sonder got back to us for some arrangement. When we arrived in Boston after a 24 hours flight, we found the property is not accessible - there is no elevator to the room, the only way to get to the room is more than 25 steps of stairs which is impossible for my husband to access. Rang Sonder number, being hold for more than 1 hour then we were told there are no other accommodations available. It was 7pm we were left on the street in a strange city with no where to go.

Had my credit card stolen on their app (they make you download their app and give too much information too check in) and someone booked a stay on my card. We were able to cancel it, but had to cancel our credit card. Still had our reservation for our stay, but had a nightmare situation checking in (2 hours on the phone straightening it out!) and they gave us $100 credit for another stay. We were reluctant to book with them again, but did. Less than 24 hours before we left for our trip for the next stay they sent a text message telling us they CANCELLED our reservation! No explanation, and when I called the only number they gave me, that person had no idea and refused to rebook it!! Terrible, NEVER EVER BOOK WITH THEM!!

They are scammer!! I stayed in Rome Italy in Sonder apartment. We left at 11:00 as we supposed to be. I send a whatsApp note 0.5 hour prior to our departure. They send me an invoice. All was good but then they claim that I left something n the room and they can't rent the place! I was in the plane so I couldn't response. Then they charge me $320 for extra night. When I told them that I have pictures and I left nothing there, then they said you left late! I show them the conversation through the WhatsApp. Anyway I had to go to the credit card company to et the money back.