SonderReviews of sonder.com

Terrible experience They asked for scans of passport and face pics to check in, then cancelled several hours before check in, leaving me scrambling to book a less ideal hotel and causing lots of stress. They couldn't tell me why nor fix it. They may be scamming for passport info or something, either way ignore the good reviews, they may have good rooms but they are not reliable or professional at all and have no accountability to paying customers

We stayed in Sonder Platt Street right in the heart of downtown in the financial district. A fabulous location for all amenities - eating, groceries and subways. Our 2 bedroom apartment slept 6, was fully kitted out with modern appliances and had 2 bathrooms. It was a little tired decoration wise but was clean, comfortable and everything worked. We felt very safe there and it will be our first choice again when we return to NYC. I highly recommend staying here - the floor space you get compared with a hotel is unbelievable, especially for New York.

We stayed at Sonder in DC and NYC, both rooms had cockroach infestations and looked nothing like the photos. Our NYC Sonder had massive construction works which must’ve had a special permit for 24/7 construction. It’s a budget option for a reason.

I have to agree with the many reviews by people who have been screwed out of their money. I booked a hotel with the Sonder Rideau in Ottawa and couldn't get past the verification process as mentioned by other people. I wasn't allowed to bypass the verification even after calling a Sonder agent in Chicago (I believe) who was not able to help with the process. As a result, I couldn't check into the hotel and had to book a hotel elsewhere. I have tried to get a refund (as many others have) and keep getting the run-around and useless excuses and promises that never materialize. I have emailed nearly 20 times with responses from about 10 different people always promising a refund that never happened. I have to conclude with the many other complaints on this site that Sonder Hotels are some kind of a scam and downright thieves. I don't know how they can get away with it. My next step will be to contact the Better Business Bureau. I advise anyone considering Sonder Hotels to avoid them. Find yourself a reputable hotel chain.

Very poor customer service when things go wrong. Broken equipment in the room & multiple noise complaints left. You get the attitude of “tough we have your money now” then you get lots of “sorry” but no real action. A voucher for money of my next stay was offered but I requested to speak to management as I wouldn’t be staying again , so the offer was not ideal. I was promised a call/email from (Brian) management. Well I’m still waiting for this …. Very disappointing over all experience vs the cost.

Sonder is a dishonest business, they do not uphold their promises to guests. Their operation management team is rude and lies when a dispute is bought to their attention.

Booked a room with them to attend a convention in July. Had it confirmed and even receiving a booking number. Over 24 hours later, I received an email (not a call) that my booking was cancelled. When I called to ask why it had been booked, they told me another agent had double booked the room and cancelled my reservation. They offered to comp me a similar room but they were full up and told me to screw myself. They were unwilling to comp a different room for their mistake. It's ridiculous that they can send you a confirmation number, and cancel it a whole day after because of their screw up. I'm pretty sure this is borderline illegal.

Sonder is located in an apartment complex in Toronto. It’s sort of like Airbnb, and just like Airbnb, if there are no problems, there are no problems. If there are problems, you will be cheated out of your money , Stuck in a foreign country with no place to stay, and depending on your emotional reaction, a potentially ruined vacation.