Brother IndustriesReviews of solutions.brother.com

Why would you stop me from scanning if I run out of ink? Stop with the subscription model and the ink prices.....

Offre de remboursement bidon, aucune nouvelle de la part de Brother ! compte client supprimé ! Arnaque totale

Brother customer service reviewed my problem on brand new printer and said it will be replaced under warranty on 12/31/2025. I would receive an email with tracking info when it goes out 2-3 days. it has now been over a week and I have received nom responses from the warranty dept like "it has been approved and we are shipping tomorrow" etc. I call customer service everyday and am told it is still in "pending" status. Whatever that means. Why can't a human call or email me and tell me specifically why it is delayed? I have a small business and need my printer to operate. My printers is one month old and purchase on line through a Brother dealer. This is the worst customer service I have even experienced. All they have to do is call me or email me an explanation. Quit apologizing (what customer service keeps doing) and tell me what is going on. Is that too much to ask?

Terrible. Before they were great now they are the worst in the industry.

Keine Möglichkeit sich im Konto anzumelden um ein neues Gerät zu registrieren. Anfrage per Mail ergebnislos. Für den Service würde ich -10 Sterne vergeben. Schlechter geht es wohl nimmer. Wenigstens der neue Drucker funktioniert.

⭐ Mein Erfahrungsbericht zum Brother DCP-L3520CDW Ich habe den DCP-L3520CDW gekauft und war anfangs zufrieden. Doch die Erfahrung mit dem Toner-Service war enttäuschend: Original-Toner sind seit Wochen auf der Brother-Website ständig ausverkauft. Gleichzeitig sind sie im EcoPro-Abo jederzeit verfügbar – das wirkt wie eine erzwungene Abo-Strategie. Meine sachliche 3-Sterne-Bewertung wurde abgelehnt, obwohl kein Regelverstoß vorlag. Kritik scheint nicht erwünscht zu sein. Schade, denn ein guter Drucker nützt nichts, wenn man fairen Kundendienst und Verbrauchsmaterialien nicht zuverlässig bekommt.

I've purchased multiple products from Brother and have no real complaints about the products. However, when I gave them my email address, I created one with the word "brother" as part of the email address. Since that time I've gotten hundreds -- perhaps even thousands -- of spam emails that have been sent to that address. It appears that brother gives away or sells your email address. Either that, or their systems are so insecure that they've been hacked and sold on the open market. It started on March 7, 2023 and continues.

Je confirme que la réduction de 160 euros pour l' achat de l' imprimante brother avec les cartouches d' encre est une arnaque, il trouve toujours une excuse pour ne pas rembourser. J' espère que l' imprimante sera de bonne qualité à l' utilisation. Il est permis de douter en raison du comportement de cette marque.