At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
Health Equipment · San Francisco, California
Excellent
Health Equipment · Maywood, California
Excellent
Health Equipment · RANCHO CUCAMONGA, California
Excellent
269 approved reviews, newest moderated first
Jim G.
Called tech support and got the answers to the things I was concerned about. Ordered ShowerGlyde and it was shipped promptly. Easy to assemble and well made. An easy company to recommend.
Response from SolutionbasedMar 22, 2026
Thank you for the thoughtful review. We’re glad our tech support team was able to answer your questions and that your ShowerGlyde shipped promptly. It’s great to hear it was easy to assemble and well made. We truly appreciate your recommendation.
Joe C.
Highlights They do not account for the time product will take a customs Only order from this site if you are not in a hurry and live across the border. Still waiting on product to arrive ordered the bath chair Feb 15th with a estimated delivery of Feb 24. If you order this product to Canada they do no account for the extra time it takes at customs on there website and when you ask about it they just say we and fed ex have no control. Don't order if your planning or counting on the estimated delivery date New arrival date is now March 2nd. Only ironic part it I only ordered from this website because it had the fastest delivery date. I'm sure the response to this review will state the same as my previous email back from them . That thay apologize for the inconvenience and have no control over customs.
Response from SolutionbasedMar 3, 2026
Thank you for your feedback, and we’re truly sorry for the frustration this has caused. You’re absolutely right that customs clearance can add time to deliveries going into Canada, and while it’s unfortunately outside of our control (and FedEx’s control as well), we clearly need to do a better job setting expectations on our website for international shipments. If the estimated delivery date didn’t account for potential customs delays, that’s something we need to improve so customers can plan accordingly. We understand how disappointing it is to order based on a delivery estimate and then experience delays especially when timing matters. We will be reviewing and updating our delivery messaging for cross-border orders to make it clearer that customs processing time is not included in the estimated delivery window. Again, we’re sorry for the inconvenience and appreciate you bringing this to our attention. Your feedback helps us improve.
KK P.
I a smaller padded seat for my Shower Buddy. First I used the online chat. They were very helpful and answered all my questions. Ordered the seat and it arrived early. A great experience.
Response from SolutionbasedFeb 16, 2026
Thank you so much for the great review! We really appreciate you choosing SolutionBased. I’m glad our team was able to answer your questions through the online chat and that your padded seat arrived early. If you ever need anything else for your ShowerBuddy, we’re always here to help.
Carleen C.
The chair works great. 2 things could make it even better. The foot test is way too small. He cannot rest his feet on it. Also the seat is not wide enough to do his disposals into the commode container. Have to chose one or the other.
Response from SolutionbasedFeb 9, 2026
Thank you for the review and the honest feedback. We’re really glad to hear the chair works great overall. We appreciate you pointing out the footrest size and the seat/commode opening limitations, those are important details, and we’ll be sharing this with our product team as we continue improving the design.
Michelle A.
The staff was professional, knowledgeable, and very helpful in assisting us with the purchase of the shower chair. They made the process easier than I could have imagined
Response from SolutionbasedFeb 9, 2026
Thank you so much for the great review! We’re glad our team made the shower chair purchase easy and smooth. Please reach out anytime if you need anything.
James H.
I,d like to have a solid seat and more flat seat.
Response from SolutionbasedFeb 4, 2026
Hi, it looks like you ordered the extension links for the ShowerGlyde. What seat are you referring to? Please reach out to us by phone or email.
Norma W.
Works great feels secure simple to assemble with clear directions the model is SG3 with swivel seat that’s kinda wobbly for such a high end unit
Response from SolutionbasedFeb 4, 2026
Hello, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you found the SG3 simple to assemble and that it feels secure during use. We take the quality of our units very seriously, and we would like to learn more about the "wobble" you mentioned regarding the swivel seat. To ensure everything is performing at 100%, please reach out to us so we can troubleshoot this with you. We look forward to hearing from you and making sure your ShowerGlyde experience is perfect!
Al R.
Excellent services and great quality products. The adaptations for the shower chair are durable and well-adjusted to your needs. The owner of the company also goes above and beyond to make sure his customers are satisfied.
Response from SolutionbasedFeb 4, 2026
Thank you for the wonderful feedback! We’re happy to hear that our products and adaptations are meeting your needs. Our owner and the entire team take great pride in going the extra mile to ensure our customers are satisfied. We appreciate your support!