At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
Health Equipment · San Francisco, California
Excellent
Health Equipment · Maywood, California
Excellent
Health Equipment · RANCHO CUCAMONGA, California
Excellent
269 approved reviews, newest moderated first
Timothy K.
Excellent service and quick turnaround time.
Response from SolutionbasedJun 5, 2023
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our service and appreciated our quick turnaround time. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Janie from Nashville, Tennessee, U.
Was very happy to find a replacement part for my tub lift and at, what I considered, a reasonable price. The part was posted quickly. It was just what I wanted. The people that I spoke to on the phone were very friendly and helpful.
Response from SolutionbasedJun 5, 2023
Thank you for your wonderful review! We're thrilled to hear that you were happy with your tub lift replacement part. Providing excellent customer service and offering reasonable prices are our top priorities. We're glad that our team was able to assist you over the phone and provide a friendly and helpful experience. We appreciate your feedback.
Amanda M.
We love our 2nd hand shower buddy tilt chair. I’ve had to replace the tilt cable and shocks and both experiences have been great. They are very knowledgeable and take time to explain everything from how they work, how to remove and replace them through FaceTime. My only recommendation & reason for 4 stars instead of 5 is simply because of the price. These chairs are ridiculously expensive as is all handicap equipment. If a person is disabled and needs equipment for safety and improved quality of life but their only income is limited, it’s near impossible to afford the needed handicapped equipment. Most times cost is what prevents a disabled person from getting what they need and ultimately that leads to more health problems. I would give 5 stars if cost was more affordable.
Response from SolutionbasedMay 7, 2024
Thank you for sharing your experience and feedback! We're glad to hear that you've enjoyed your ShowerBuddy tilt chair and found our team helpful. We understand your concerns about pricing and strive to provide quality products at competitive rates. Your feedback helps us work toward making our equipment more accessible. Thank you for your support!
Lisa S.
Our ShowerGlyde was shipped quickly and the website video made it easy to assemble. I didn't know how I was going to get my brother in the shower when I could barely get him to stand and pivot. The curb on our shower floor was too much for him. This chair saved us!
Response from SolutionbasedMay 29, 2023
Thank you so much for taking the time to share your experience with our ShowerGlyde. We are thrilled to hear that our product has made such a positive impact for you and your brother. Ensuring accessibility and safety in the bathroom can be challenging, but we are delighted that the ShowerGlyde has provided a solution for you. We designed it with the aim of making transfers in and out of the shower easier and more comfortable for individuals like your brother. We appreciate your kind words about our quick shipping and the helpful assembly video on our website. Your feedback reinforces our commitment to providing user-friendly products and exceptional customer service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to support you. Wishing you and your brother continued convenience and comfort with the ShowerGlyde.
Jerry V.
For the 1st time on a 2nd chair, these guys rock the customer service and stand with their products! Not only did they cover the parts and shipping, it was Israel who found my order and quickly determined the parts are under warranty. They made it very easy with 1 phone call. Great company to do business with every day! Follow thru was and is excellent!
Response from SolutionbasedMay 25, 2023
Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind words and are thrilled to hear that you had a great experience with our customer service team. At SolutionBased, we strive to provide exceptional customer service and stand behind our products. We are delighted that Israel was able to assist you promptly and efficiently, ensuring that your parts were covered under warranty. Making it easy for our customers is always our priority, and we are glad to have exceeded your expectations. Your feedback encourages us to continue delivering excellent service every day, and we are grateful for the opportunity to serve you. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Thank you once again for choosing SolutionBased. We value your business and look forward to serving you again.
J A.
I misplaced several key components of my ShowerBuddy shower/commode chair during a recent move and needed help replacing them. The Solutionbased customer service person I spoke to quickly helped me identify and order the missing components--the parts arrived within only a few days and were exactly what I needed to make my ShowerBuddy chair fully functional again. I was and am impressed with Solutionbased prompt, courteous, and professional customer service!!
Response from SolutionbasedMay 24, 2023
Thank you for taking the time to write a review for us. We genuinely appreciate your feedback and are grateful for the opportunity to address your concerns. Your review reinforces our mission to provide exceptional products and services to our valued users. We are committed to continuously improving and ensuring customer satisfaction. At SolutionBased, we take pride in our commitment to sustainability and environmental consciousness. As part of our green initiative, we are pleased to inform you that we offer replacement parts for our chairs. This not only helps in extending the lifespan of our products but also minimizes waste and supports our eco-friendly efforts. We truly value your support and trust in our brand. Your feedback inspires us to further enhance our offerings and provide sustainable solutions that align with our customers' needs. Once again, we appreciate your review and the opportunity to serve you better. Thank you for being a part of our SolutionBased community.
Eugene V.
Product was delivered on time and in great condition
Response from SolutionbasedMay 22, 2023
Thanks for taking the time to review SolutionBased.
Armand X.
After receiving the package in a record time,Very easy to assemble together. The product is made of very high quality components and it's very solid structure unlike the competition,which is great for people need to rely on the stability of the structure to make transfers in and out of it. It's the highly functional with the glider and the rotation seat function. Highly recommend it!
Response from SolutionbasedMay 22, 2023
Thank you for your fantastic review! We're thrilled that you received your package quickly and found the assembly process easy. We take pride in using high-quality components, resulting in a solid and stable structure for reliable transfers. We're glad you appreciate the functionality of the glider and rotation seat. Your recommendation means a lot to us!