Angel La C.
Don't Use this Service
Don't Use this Service! Nothing but headaches. I bought the Standard service to file an Answer to a Complaint. The form they generated didn't even have all the fields filled out (case number & judge's name were left off, even though they were available through the Complaint). I'm a former paralegal and was surprised at how poorly the job was done. But I'd already paid by the time the form was generated. Anyway, next, it's their job to mail a certified copy to the court and one to opposing counsel. While the other side got the docs, the court never did. The tracking number showed the docs as "pending," never sent. I then opened a case with USPS. They investigated and a postal employee called me to say there was no record of the package! It was not in their system and they didn't believe it was ever mailed! I was on a strict deadline so I had to rent a car and drive across LA to the courthouse. At least I was able to amend the documents so that they were completely filled out, so there's that. Communication with SoloSuit has been terrible and unhelpful, just one initial response when I asked what had happened to the documents to the courthouse where they reiterated that they were mailed. But they also said that once docs are mailed they are "no longer part of the process." I've emailed them twice since, explaining everything that has transpired and that I would like at least a partial refund but I have received no response. Unbelievable. I'm of the belief that there probably isn't much of a staff at this company and that everything is automated using AI. I hope this company gets investigated for fraud. They've made a stressful time even more so.
Response from SoloApr 17, 2025
Angel, thank you so much for your feedback. We have issued a refund to make things right, and we apologize for any inconvenience this may have caused in your case. Upon further investigation, it looks like the Answer sent to the court was not delivered due to an error in the USPS process. We would have resent the Answer at no additional cost, but when you contacted us to tell us you filed the document yourself, we moved forward with the refund instead. We really appreciate you taking the time to leave feedback. We have notified our tech team about the issues with the incomplete form and will investigate to determine if it was a software bug. Your feedback is helping us improve our services, and we reiterate how much we appreciate your transparency. Good luck with the rest of your case. Solo is rooting for you. If you have any other questions, please contact us at [email protected]