Stacey
I should have taken the advice of other…
I should have taken the advice of other reviewers and not wasted my time with this company. I signed up for help and uploaded all the documents I have regarding the summons and complaint only to keep getting emails saying I was missing documents and needed to go to the court house and get what is missing. I wasted two hours and a half day of work to go to the court house. And guess what? I was given the exact same documents that I had uploaded to Solosuit. Nothing was missing! The exact same documents! When I pointed that I out to Solosuit I kept getting an email still saying I was missing documents?!!! It is impossible to reach anyone by phone. Complete SCAM!!!
Response from SoloMay 26, 2025
Thank you for the feedback, Stacey. We apologize for the frustration and inconvenience you experienced using SoloSuit. After reviewing the timeline of your case, it's clear that you made every effort to provide the correct documents and follow our guidance. Despite this, due to a mistake on our end, we repeatedly failed to recognize your corrected upload and mistakenly assumed the documents were incomplete. This led to multiple unnecessary requests and, unfortunately, a frustrating and time-consuming trip to the courthouse for you. In response to this, we have taken steps internally to improve our document review process, improvements that in the future will avoid the mistakes you experienced with your order. We understand how stressful legal matters can be, and we regret that our process added to that stress rather than helping to alleviate it. You deserved better communication and more careful attention from us. We have issued a full refund for your purchase, which was processed on May 14, 2025. Again, we're truly sorry for the trouble this caused. If you have any additional questions or concerns, please feel free to email us at [email protected]—we’re here to help. Wishing you all the best with your case and moving forward.