Sola Wood FlowersReviews of solawoodflowers.com

Horrible experience! Beware!!! This company is a joke (just look at the Google reviews)... I ordered items to test out the company for my wedding... we ordered the Gardenia groom boutineer... first they were delivered super late and had to buy real flowers for the event. They would not offer any kind of support or willingness to address the issue. Only said there was a shipping delay and they did their part by giving rhe items to usps. (Which their site never had a tracking number) finally after getting a tracking number from them in said usps was waiting for them to give usps the items. I tried explaining this which they kept denying liability. After the items were delivered they were not like the pictures! Dark red in the Pic but light in person, then the light white and ivory were dark colors. Truly horrible product and customer service, I bet all these good reviews on their fb is bots... ill be following up with my card for a dispute.... just look at their Google reviews.

zero help when I called their customer service They are not willing to let me return the items i did not order, and part of the order was not available and they were supposed to issue me a credit over 10 days ago

Inaccurate customer service/NOT dedicated to customer satisfaction Beware if you do not have a month to wait for your order look elsewhere. I placed an order on May 19th and did not receive it until June 27th (The day before my daughters wedding). I made several previous phone calls and was informed each time that my order was shipping on June 13th and my request to have a supervisor call me back would be honored. I did not receive a call from a supervisor until July 9th, after I made several other requests via email. The supervisor was unsympathetic and repeated the same phrase I heard prior "the order was shipped within 19 business days as stated on our website". VERY UNHELPFUL!!

Order #676412B — Ruined My Wedding Flowers and Ignored My Complaint I ordered from Sola Wood Flowers on May 25, 2025, and received my order on June 20. I contacted them the same day with photos of the damage, and I’ve been ignored ever since. Part of the order arrived broken, and my bridal bouquet was completely unusable. It looked like it had been dyed by a child, then scorched or rubbed in dirt. It was nothing like what was shown online—absolutely not suitable for my August wedding. Their “satisfaction guarantee” is a joke. They asked for photos and then stopped responding. No remake, no refund, no customer service. I wish I could give zero stars. Save yourself the stress and disappointment—do not order from Sola Wood Flowers.

Low quality - Bad Service. Unreliable shipping methods and terrible customer service. Would not recommend the low quality products either

I’ve had the worst experience ever I ordered flowers. It took them forever to get my flowers and then they were flowers that I could do nothing with. I don’t create don’t try to build and I did not open the flowers and they refuse to take the flowers back or give me a credit. I don’t even care about getting my money back replace the flowers where I can can use them. I am getting married in 10 days and no one was helpful. The customer service is horrid. I would never buy flowers from a company like this again.

Buyer beware. Please do your due diligence and look for reviews at better business bureau, and trust pilot. This company turned off to review on Google. They act like they are too big to fail. They are not BBB accredited. Part of my order came in damaged where flowers were torn or broken. These flowers are not workable. Company not willing to take ownership of thier mistakes. Again buyer beware. With this company you're purchasing at your own risk. Hopefully I can post photos. ***update*** After having being pushy about how my order was damaged. Sola woods did come to a resolution. I'll admit I was heated when I initially reached to customer service cordially about half of my order being damaged, and I received what seemed a generated response. Thankfully, I was able to be connected to a representative who was a person and helped me with a resolution. The 2nd order, the flowers, were packaged much better and not smashed. I greatly appreciate this. Although my concerns were addressed, I do not see myself doing future business with this company. It has me on caution that I can be disappointed, and I don't want to have to come off threatening to get good service.

Subject: Deeply Disappointed – Order Not Received in Time Despite Expedited Shipping I’m writing to express my deep disappointment with Sola Wood Flowers and to document an extremely frustrating experience. I placed my order six weeks prior to my wedding and paid extra for expedited shipping, trusting that this would ensure timely delivery. To my shock and frustration, I’ve now been informed that my order still will not arrive in time for my event — rendering it completely useless for its intended purpose. What makes this even more upsetting is that I offered to DIY the wooden flowers myself — even though I had already paid the fee for them to be assembled — simply to get the product faster. I was told this was not an option, with no willingness from your team to accommodate or even work with me. In all my years of ordering products online, I’ve never encountered a company with customer service as poor and unhelpful as this one. There was no urgency, no accountability, and no genuine care for the impact your delays have on customers during some of the most meaningful events of their lives. You may have received $156.97 from me, but you’ve lost a customer for life. I will also be sharing this experience with my friends, family, and online communities to caution them about the risks of ordering from your company. After my own experience, I took the time to look into reviews more thoroughly — and found that many others have had similar disappointments, hidden away on platforms like Reddit. It’s clear now why your pricing is lower than competitors: you compromise heavily on service and reliability. I strongly urge anyone reading this to save yourself the stress, wasted money, and heartbreak. Choose a company that values its customers and takes pride in honoring their timelines, especially when it comes to once-in-a-lifetime events.