Sola Wood FlowersReviews of solawoodflowers.com

I loved all my flowers once I received them. They were beautiful, soft, vibrant and everything I wanted.

Fake and unrealistic product looks nothing like the photos. This company messed up my order twice and I had to pay for their mistake. The flowers came damaged and when I contacted them for a refund I was only met with contempt. It’s ten days until my event and all they are replying with are excuses about mistakes on their end. I don’t know how this company is still in business. Their contact email is disconnected and their phone waiting times are obscure. DO NOT WASTE YOUR TIME & MONEY!! Extremely misleading advertising and unwarranted guarantees. $400 down the drain to denied money based off of “illustrations.”

Probably the worst customer service I have ever received. I placed my order July 30. The order was delivered September 9. Are you busy wedding planning time I did not get a chance to look through the delivery until September 30. After reviewing my order, i discovered I did not receive all of the items or possibly received incorrect items. Many of the flowers and prepared bouquets were smashed and damaged. I reached out to customer service the evening of 9/30/25. (20 actual days after receipt, 17 working business days since they are closed Sundays) After a 45 minute hold, I was asked to send an email or text. Then was advised I had exceeded their 15 day policy. There has not been anyone request a full explanation of what the problem with my order is or what possible resolution would be. The only response I can get is you are over 15 days so it’s not our problem. What a fabulous way for them to build repeat customers. At this point I have only ordered half of the flowers I needed. I may just chalk it up to a loss and go in a completely different direction Disposing of the flowers purchased from sola and starting a new elsewhere. Reviewing options and going to contact my credit card company to see if I can request a refund since what I ordered was not delivered.

My best friend paid $150 for her bridal bouquet, and they literally smell like rotten fish and urine. They told her that they should just smell musty and to let it sit out. Well, it's been sitting out 3 weeks in the garage, and the smell hasn't gotten any better After we updated them telling them the smell was still terrible and she couldn't walk with these on her Wedding day without smelling terrible, they only offered to cover priority shipping for her and she could order a new bouquet at full price.No discounts no refund no replacement. They hide all the negative reviews and comments.

Ordered the Wild Style Romance Bridal Bouquet in the Build It For Me option. The bouquet arrived damaged and did not match the picture. After a lengthy email exchange where I sought to return the item for a refund because the quality was lacking and the item did not match the advertised picture, I was told they don't do refunds and could remake the bouquet but couldn't guarantee it would look like the bouquet advertised as those are for "inspiration only" which is crap - how would anyone order anything with any degree of confidence if the photo is for inspiration only? I reluctantly agreed to them shipping a replacement which the Customer Service rep assured me they'd personally see that it was better quality and more closely resembled the advertised product. NOPE! A completely smooshed flat pancake bouquet arrived with an even more damaged front flower and still not matching the photo they advertised! Can't even leave a review on their site to let others know how awful this company is...what a joke!

Horrible customer service, they say 24 hrs , nope only 10 working hours if they even get to phone or text. You can’t get anything done once they get your money

When I saw the DIY option on the order page, I thought it meant assembling the bouquet once it arrives. Only to find that they send a bunch of raw wood flowers and a few bottles of paint and you will have to dye the flowers yourself. Who on earth has time to be dyeing flowers while in the midst of planning a wedding? The worst part is that it took 3 weeks to be delivered and they DO NOT offer refunds or returns. Absolutely the worst purchase I have made in a long time

I placed my order in May 2025. It didn't arrive until July, and the products were damaged and subpar. When I told the business about the issue, they offered me little to no restitution. I then reminded them that I paid extra for their product protection, and I was finally told they would replace the damaged items. They assured me it would be processed quickly with expedited shipping. I was first told my replacement order would ship July 11th. That didn't happen. I was then told my order would ship July 21st. That didn't happen. Their "customer service" has gotten less and less responsive, and each response offers the same generic response, "sorry for the delay, we appreciate your patience," blah blah blah. They are offering no further information. They are not standing behind their product, or their word.