Sola Wood FlowersReviews of solawoodflowers.com

Update- I’ve received an apology from Sola that I hope is sincere. They recognized that their lack of communication cost me money. I’m told that will receive my money back, but I have also disputed the charge. My daughter’s future mother-in-law did receive her order albeit much smaller than ours. She is making the centerpieces and has attested that her order came on time and is beautiful. We are still going with a Louisville florist for the bride, her bridesmaids, groomsmen, and flower girl. So much extra money and unnecessary stress. ————————————————————- My daughter’s wedding is in 8 days. Her shipping tracking says “stalled in transit” and the only action we can see is that they created a label on 10/2. We ordered on 9/3. The policy stated was 19 business days for a Build it for Me. My last contact received by Sola was last week that they would be shipped out on the 6th. In this email, a 22 business day period was mentioned. This is not the disclaimer we got at ordering. Regardless, that was not true. It is now business day 25 and the shipping information has not changed. I’ve emailed and emailed. No response. I think it’s BS that there is no customer service number. The only phone number provided is simply a recording that they only accept emails. Because I’ve not heard from them and the wedding is 8 days away, we have made the decision to contact a florist in Louisville that deals with last minute needs. This is shameful on their part. DO NOT TRUST THEIR TIMELINES AS THEY CHANGE TO SUIT THEIR NARRATIVE. I pray that this local florist can at least make a beautiful bouquet for my daughter. We just ordered bridesmaids bouquets from Costco. More money that I would not have to put out if Sola had a responsive customer service center.

Buyer beware. Please do your due diligence and look for reviews at better business bureau, and trust pilot. This company turned off to review on Google. They act like they are too big to fail. They are not BBB accredited. Part of my order came in damaged where flowers were torn or broken. These flowers are not workable. Company not willing to take ownership of thier mistakes. Again buyer beware. With this company you're purchasing at your own risk. Hopefully I can post photos. ***update*** After having being pushy about how my order was damaged. Sola woods did come to a resolution. I'll admit I was heated when I initially reached to customer service cordially about half of my order being damaged, and I received what seemed a generated response. Thankfully, I was able to be connected to a representative who was a person and helped me with a resolution. The 2nd order, the flowers, were packaged much better and not smashed. I greatly appreciate this. Although my concerns were addressed, I do not see myself doing future business with this company. It has me on caution that I can be disappointed, and I don't want to have to come off threatening to get good service.

Well, this may work if you aren't doing white flowers. The white paint wasn't really white, maybe if it was it would have worked better. White would have to be really bright to cover the natural wood color. It wasnt. Complete waste of time and money. Shipping time was extremely slow. I followed exact instructions and ended up adding all the paint to water, still didnt make it white.

Wow! CRAZY slow shipping. Ordered Feb 27. USPS says they were notified of getting the order (pre transit) March 10. It's now March 19. Still no tracking number, Sola customer service says they can't do anything to help for another 10 days. This is my 3rd order - all 3 have been extremely slow, but this one was the slowest. I ordered some of our supplies from Luv Sola and those came very quickly! If you need your shipping to come within 6 weeks, don't order on Sola!

The customer service of this company is abysmal. Please check their Better Business Bureau rating before ordering from them. They earned an F. They do not ship on time, and then hide behind their clause saying they are not responsible after they 'print the shipping label'. In my case, they printed the label and then the box sat in the warehouse unshipped for 5 days. When it arrived it was only a partial order. I have no idea if or when the rest of my order might arrive. They also were sold out of the main flower we ordered, but didn't tell us until a week before the product was shipped, so no time to replace that. No refund. Only a store credit, which I will never use. Order from a reseller and save yourself the headache of dealing with this company. Do not believe the website reviews as listed on their site. The product, if you can get it, is nice. But good luck getting it on time, or at all.

Be so careful. I placed an order on 4/7/24, weeks and weeks went by, no package. I reached out - they sent me a label code to track the package. Days go by, no movement shown. I reached out again - said the package got lost , can we send another package to you? I looked them up here on Trust Pilot and was concerned that I wouldn’t get my money back. Thankfully, when I asked for a refund they refunded very quickly. I was afraid I might have to get my credit card company involved. Regardless, don’t understand what’s going on with this company, won’t try to order from them again.