Sola Wood FlowersReviews of solawoodflowers.com

Terrible!! My order was missing items. When I talked to customer service they told me “too bad”. They couldn’t come up with a reasonable solution and wouldn’t refund. I will never purchase from them again and will never recommend them.

We had a horrible experience! We ordered as part of a Black Friday special for a wedding, including several bridesmaid bouquets and a bridal bouquet. The order page stated to order by a specific date to ensure delivery by December 30. The wedding was on January 9. We followed all instructions, but like many others in this thread, we received no product. We received an email confirming the order and stating it should ship in 10-14 days, but nothing was ever shipped. Later, we got an email with an estimated arrival date of December 22, but still nothing. When we followed up with their customer service, we discovered they had not even started working on the order! We sent them their own communications showing the arrival date they had promised and the clear communication of our wedding date. We also pointed out their earlier guarantees, but they essentially shrugged and said, "Oh well." We received a lot of reassurances—"We'll get right on this," "It’s marked as urgent"—but nothing happened. Eventually, they admitted they were just starting to work on it. For a while, they couldn't even give us a shipping date. When they finally did, the estimated delivery was after the wedding. At that point, the order was useless, so we asked for a refund. They refused, even though they had repeatedly lied and sent communications claiming the order was shipping and would arrive on time. Their website states, "If you're not 100% happy with your purchase, we'll work with you to make it right." This is completely false. BEWARE. Do not buy from this scam company.

I kept getting emails my order shipped, but it didn't come. Upon contacting them, I was told they hadn't even prepared my order yet months later. I had to fight to get a refund and they kept closing out my help requests without resolving anything.

I ordered 5,000 Sola wood flowers advertised as a random mix of 1”, 2”, and 3” sizes, expecting a fair variety. However, I am extremely disappointed. Out of 5,000 flowers, barely 50 are 3”, which is far below reasonable expectations for a random assortment. Additionally, the majority of the flowers are those which are much less favored by most Sola florists. This feels like a deliberate choice to offload unpopular inventory.These are not random but a collection of poorly selected flowers. I am incredibly frustrated with this purchase. The misleading description and poor selection make it impossible for me to use these flowers as intended. I would not recommend this product or seller to others. I will not be purchasing from them again!

Terrible experience. We ordered 5 months before the wedding because they claim they last forever. Entire order full of decayed eucalyptus and worms. ( we have videos) The Smell was awful. They promised us a refund in writing. THEN said no refund because we’ve had them for 5 months and we were the cause of the infestation. 14 calls texts and emails have been ignored. They have caused immense anxiety and heartbreak. I am furious. Do Not Trust these people.

Where to even begin. I placed my $900 floral order for our wedding the first week of July and received it mid August. The website said "Free Fast Shipping" which was nothing short of false advertisement. I called three weeks in (on a weekday morning) and got through to someone. He stated my order should ship by the following Monday. Tuesday comes around, and still no order update. I call again, and they state "I don't know why you were told that. It should ship by Thursday or Friday." Guess what? Still didn't. I call the following Monday, after absolutely struggling to get through to anyone. The phone will ring, place you on hold for 5 minutes, then automatically hang up on you. I tried the customer service email and never received a response. After calling at various times of day to see if it would make a difference, it wasn't until I tried for an hour straight of calling back at 5pm EST that I finally made it through to someone. She then told me there was an issue with quality on some of my dyed flowers, and they needed to be redone but should ship by Thursday/Friday. I also asked if there was a better way of contacting customer service as I don't have hours upon hours to try and call a number that doesn't answer. She said I could email or TEXT the number. Noted. Well, you guessed it! They still didn't ship. I tried calling again the next week, mind you we're over a month out by now. No luck. I texted the number and didn't receive a response until over 24hours later. My order FINALLY arrived a month and a half later. I opted for DIY for our upcoming wedding. Everything was carelessly thrown into a GIANT flimsy cardboard box that was barely hanging on by the time it reached us. There was no rhyme or reason, or organization to which flowers belonged to which kit. It took me over 2 hours to sort and organize all of the material and then find out what was (no surprise here) missing. Prior to my sorting endeavor I noticed right away I was missing all of the wood softener I ordered. So I called (miraculously took only 5 tries and 30min to get through) and told them this. They placed the order to send what was missing and I told them I will go through the rest soon and call back if anything else is missing. i was missing at least 5 line items I had purchased, and when I called back they told me I only have 15 days to submit any missing product. Seriously? After having to sort through all of this myself, still not fully knowing which flowers belong with which kit since they were all thrown in two giant bags.. You're going to tell me that you're not going to fulfill what was missed from a $900 order? (It also hadn't yet been 15 days, after doing the math). Then she came back with saying that they only cover 1 shipment for replacement items. Wouldn't this be explained the first time I called for missing items if that were the case? Nah. I was also missing all of the actual DIY crafting material, which the girl finally "did it this one time" and sent what all I was missing. I finally received THAT order and, yep, you guessed it, it was still wrong. I gave up trying to resolve this horrendous issue. I will not ever recommend this business to ANYONE. It is not worth your time and effort to receive sub-part product (if you receive it at all) that smells like cheese. Yeah, you read that right. they smell absolutely terrible. The Cream color I ordered also came out in two different shades. So I guess they didn't even fix their quality control issue. I saw the BBB also reached out to the company to address the issues from other customers and they never replied.

The customer service of this company is abysmal. Please check their Better Business Bureau rating before ordering from them. They earned an F. They do not ship on time, and then hide behind their clause saying they are not responsible after they 'print the shipping label'. In my case, they printed the label and then the box sat in the warehouse unshipped for 5 days. When it arrived it was only a partial order. I have no idea if or when the rest of my order might arrive. They also were sold out of the main flower we ordered, but didn't tell us until a week before the product was shipped, so no time to replace that. No refund. Only a store credit, which I will never use. Order from a reseller and save yourself the headache of dealing with this company. Do not believe the website reviews as listed on their site. The product, if you can get it, is nice. But good luck getting it on time, or at all.

Damaged flowers, ripped petals, flowers not dyed properly, TERRIBLE customer service, no resolution. 3 weeks to ship new flowers. Wont be done in time for wedding