Solace HealthReviews of solace.health

Haille has been very helpful and supportive of my goals since I started working with her.

Maegan has worked tirelessly to help me solve a problem with care. This company is excellent. I would recommend to everyone needing help.

Sherry Green is on top of things. I mention an appointment, medication, need and she gets it done. THANK YOU SHERRY

Pam White - mySolace advocate treats me like a real person and always has time for my and my questions - she is veryknowledgable and friendly

Rebecca is smart and perceptive and offers to jump in when she becomes aware of something that is less than optimal.

Follow Up from Your Manager on 9/18/2026 (NO calls as requested) Thank you for your patience while we investigated this. We have now determined what occurred and want to provide you with an update. Solace uses eligibility information returned by health plans to verify a patient's insurance coverage. In this instance, the information used for the eligibility check unfortunately matched with your father, who happens to share the same name and date of birth as our patient. The eligibility response returned your father's Medicare coverage information, which was then associated incorrectly with our patient's account. Our patient did receive services from Solace. The issue was that claims for those services were submitted using your father's Medicare information. We have confirmed that no additional claims will be submitted using your father's information, and we are voiding and refunding the affected claims through Medicare. Once our patient's correct insurance information is confirmed, any appropriate claims for services actually provided will be submitted to that patient's correct coverage. We recognize the concern and inconvenience this has caused you and your father. We have also escalated the underlying matching issue internally and are implementing additional safeguards intended to reduce the risk of this type of mismatch occurring again. We will follow up once the affected claims have been fully corrected. In the meantime, please feel free to let me know if you have any additional questions or concerns. Best, Birauna September 11, 2026 Solace Health Medical Group Abreu Read Silva MD Suite 300 401 Warren St Redwood City, CA 94063-1536 240 693 4227 (650) 686-5013 RE: Formal Complaint – Unauthorized Use of Medicare Number, False Claims Act Violations, Provider Agreement Violations, and HIPAA Violations To Whom It May Concern, I am writing regarding the unauthorized use of my father's Medicare number and several critical compliance and privacy violations committed by your facility. Specifically, your facility utilized my father's Medicare number to submit billing claims for services that were either never authorized, never rendered, or for which he was not an eligible patient. This constitutes a direct violation of the False Claims Act (31 U.S.C. §§ 3729-3733) and a serious breach of your Medicare Provider Agreement. Furthermore, accessing, sharing, or processing my father’s Protected Health Information (PHI) without authorization or a legitimate medical/billing purpose is a severe violation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules. Despite multiple attempts on my part to contact representatives at your facility—specifically Christian, Cecilia, and Paulina—to resolve this matter, I have received absolutely no response, explanation, or corrective action regarding this "mistake." This total lack of communication and compliance oversight is unacceptable. Please be advised of the following required immediate actions: Provide a complete, written explanation of how and why my father's Medicare number and PHI were accessed and billed. Provide a full ledger of all claims submitted under his Medicare number. Confirm in writing that all fraudulent or erroneous claims have been formally reversed and retracted from the Medicare system. Detail the internal corrective and disciplinary measures taken to ensure this breach does not recur. I have filed formal complaints with the following: The Department of Health and Human Services (HHS) Office of Inspector General (OIG) for Medicare fraud and False Claims Act violations. The Centers for Medicare & Medicaid Services (CMS) for Provider Agreement violations. The HHS Office for Civil Rights (OCR) for HIPAA privacy violations.

This Company is Amazing the personnel and staff working with and for them are absolute gyms, they're helpful kind considerate and respectful.

Very helpful