Candy C.
Hellen
Hellen, she went over and beyond my expectations.
Response from Solace HealthSep 14, 2026
We're so happy to hear that our team exceeded your expectations. We appreciate you sharing your positive experience with us.

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Candy C.
Hellen, she went over and beyond my expectations.
Response from Solace HealthSep 14, 2026
We're so happy to hear that our team exceeded your expectations. We appreciate you sharing your positive experience with us.
Edward D.
There truly honest when u ask for help u get itfzzt
Response from Solace HealthSep 14, 2026
We are glad to hear that our team was helpful when you needed assistance. We appreciate your feedback.
Donna Fillman H.
contacted Solace and had a conversation with a rep. Then, I was scheduled a very short phone call with a Dr. I wasn’t aware if my insurance would cover it and I could not afford it, so I told them I wouldn’t be using their services. I was then told by email that I would be charged for the “time” spent on the phone. This cost was never mentioned in any phone calls or emails. They then proceeded to charge my insurance for over $400 dollars for two phone calls???? I was going to go ahead and try them and see if it worked for me before they did this. Now I would not want to deal with their company at all. Btw, they never contacted me at all!! Even though they say in their reply that they will.
Response from Solace HealthSep 16, 2026
We are so sorry, being charged after you'd already said you didn't want to move forward, especially without that cost ever being mentioned upfront, is not okay. We've requested more information so our team can look into this and get it to the right people 💚
Angela F.
Absolute disaster, I want to know which health insurance company Solace lied to and robbed blind for not providing any service to me. I complained numerous times and absolutely nothing changed at all. The advertising is ambiguous the company does not tell the whole truth about the services provided consequently I believe fraudulently billing for services that did not happen in my case especially. I have complex medical and psychological illnesses. Solace was not able to help me Outside of saying they would find someone else to help me NEVER happened. Also I spoke T length about what I needed and after six months nothing, changed and there were no additional resources brought to my attention from this company. This company does not do what they say at least when I first signed up so therefore that is straight unambiguous fraud, in my opinion. I gave the company ample opportunity to make corrections and provide a service. I’m done with the non sensical foolishness and untrue rhetoric. Now tell me who they billed so that I can let the company paying for the service know that this was a scam in my opinion.
Response from Solace HealthSep 16, 2026
We are so sorry, six months without real progress or the reassignment you were promised is not okay, especially while managing something as complex as what you're dealing with. We do see there was an appointment with your advocate on the 10th, and we'd be happy to make any arrangement to make sure you're taken care of. Please give our customer service team a call at (240)693-3281 so they can look into this with you directly 💚
Cynthia G.
It’s been over five weeks and still haven’t gotten a prescription for medication and referral for a doctor.
Response from Solace HealthSep 16, 2026
We appreciate you sharing your experience. We are concerned to hear about the delay in receiving your prescription and referral. We are actively looking into this matter to understand what happened and prevent similar situations.
customer
Thank for helping me navigate through my health needs to make this already tough life much more manageable. Helps mentally and physically.
Response from Solace HealthSep 10, 2026
We are so happy to hear that we've been able to help you navigate your health needs and make life more manageable. It's wonderful to know we've positively impacted your mental and physical well-being.
Deborah Kay D.
The nurse, Gabe, is very caring. He works so hard to get the things that will help me. He makes me feel like I am worthy of his help. Gabe is so encouraging. He does everything he can to help me so my life will be better. He is a rare jewel of a person who loves his job and the people he helps.
Response from Solace HealthSep 10, 2026
We are so glad to hear about the exceptional care and encouragement you've received. It's wonderful to know that our team member is making such a positive impact and helping to improve your life. We truly appreciate your kind words.
customer
The way they communicate with me and all the information that they gain for you.
Response from Solace HealthSep 10, 2026
We are happy to hear that our communication and the information we provide are helpful to you.