Thelma Sherling M.
Not really great but having difficulty…
Not really great but having difficulty understanding our agent

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Thelma Sherling M.
Not really great but having difficulty understanding our agent
vanpinkerton
Lakota has been following all the requests to make sure process is moving along. Small kickup in that nurse with PCP is now on vacation for 2 weeks. Need her back in office to figure out what delays are happening. Otherwise is nice to know Lakota is working to make sure the process keeps goin.
Ellen R.
The advocate seems to go out of her way to help
customer Maria W.
Kristen is awesome she puts my mind at ease.talks to me like I truly matter
Response from Solace HealthOct 5, 2026
We are so glad to hear that our team member was able to put your mind at ease and make you feel valued. Thank you for sharing your positive experience with us!
Maureen
Liza was very understanding and compassionate. I was having a tough time and felt heard and understood. I look forward to working with her.
Response from Solace HealthOct 5, 2026
We are so glad to hear about your positive experience! It is wonderful to know that you felt supported and truly listened to during a difficult time. We appreciate your kind feedback and look forward to continuing to provide you with compassionate care.
Debra D.
She helped with everything I needed or at least tried to help. My doctor wouldn't call her back at any time she called and ask them to.
Response from Solace HealthOct 5, 2026
We are glad you enjoyed your experience with our helpful team. We appreciate your feedback and understand how challenging physician communication delays can be.
customer
The support alone was psychologically uplifting as I have been entirely on my own, caught in the sticky web of beauracracy for 30 years, and almost out of my mind. Old white women with no family or significant others need a voice of authority that a profesional organization like SOLACE can give to a system like ours. My advocate, Christine Travis has managed to get doctors appointments set for 3 months ahead, back to a week or less. As a new patient, this really helps. She has gleaned information I was unable to get, to guide my actions in obtaining resources from uncooperative anauthorities. I'm not used to having someone on my side. Solace is an idea whose time has come. Thank you for thinking outside of the cage we are living in today. Madeline Coren
Response from Solace HealthSep 28, 2026
We are truly touched by your heartfelt words and deeply appreciate you sharing your experience. It is incredibly rewarding to know that our support has made such a significant difference in navigating challenging bureaucratic systems. We are dedicated to advocating for those who feel unheard, and we are so glad we could provide that voice for you. We are especially pleased to hear about the positive impact our team has had on securing your appointments and obtaining vital information. Your feedback reinforces our commitment to being a steadfast ally for everyone we serve. Thank you for recognizing the value of our approach.
customer
She was very thoughtful and caring
Response from Solace HealthSep 21, 2026
We're so pleased to hear that our team member was thoughtful and caring. Your feedback is greatly appreciated!