Solace HealthReviews of solace.health

I had an advocate for mths..she was slow to help with actual issues..yes she made a few phone calls to reachedule 1 appt for me..would literally run ads on facebook to help find private self pay help at home..qho knows what your going to find on marketplace or FB...she was unable or willing to help.finish my 2nd ins plan..we had our reg weekly appt one week all going as normal except i was sick throwing up pretty bad had been back and forth to er scheduled our followup then the next day about 630pm she text me she is dropping me as the platform was getting scricter...im still confused as to what she was refering to i have 2 ins..then bcbs informs me she had been billing for 1 hr long in office visits..we literally had 15 min ohine calls and at times texts..they denied all her calims but the initial eval..shady things going on with solace check your billing codes!!!

They kept cutting my hours and this poor social worker was trying to help but didn't have enough time to deal with all my issues the program took a real turn meanwhile the solace providers are truly trying so hard to advocate for their patients

10/15/2026 Update They continue to discriminate against me. Today, I called them repeatedly and told them over and over that those vertebrae in my neck are going to sever my spinal cord, cause my lungs to fail, and kill me. I asked them one question: “Why does ‘Healthcare’ keep telling me to kill myself?” They kept saying “I didn’t tell you to kill yourself” or flat out “It didn’t happen,” even though I played the recordings for them over and over. I kept telling them it is NOT Solace telling me to kill myself. That is the rest of “Healthcare,” and I am not accusing Solace of that. They answered a question I didn’t ask instead of the one I did. They hung up on me several times and then blocked my number. They continue to argue with me. They continue to back up everything “Healthcare” tells me. What they won’t do is answer one very basic and easily answered question: “Why does ‘Healthcare,’ like Cedar Springs and Los Angeles Mental Health, keep telling me to kill myself?!” They both keep telling me to “do it!!!” or “do it, DO it, DO IT!!!” respectively. They also refuse to tell me why the following keeps happening to me. Boulder Community Hospital keeps telling me I’m not allowed to go to their ER, and their neurosurgery department keeps laughing at me for complaining that my vertebrae could sever my spinal cord. The Colorado Medicaid nurse line keeps telling me they “don’t care” about me and that I’m not allowed to call anymore for complaining about my suffering and my fear that those vertebrae could sever my spinal cord and cause my lungs to fail. A mental health facility told me “f*** you!” (I can’t name them because of an out-of-court settlement.) HealthOne’s psych line hung up on me directly after “terror, torment, agony.” Network 180 told me, “It’s not our responsibility to care about you.” Colorado Access (Medicaid) told me my “terror, torment, agony” were just “annoying.” They keep gaslighting me. They keep arguing with me. I don’t mean “arguing” rhetorically. I mean full-blown yelling over one another. They continue to do everything but tell me why “Healthcare” keeps telling me to kill myself, or why my life and I are so useless. Solace has my complete HHS-OCR file, a 750+ document file that includes the recordings of “Healthcare” telling me I’m “a big waste of time,” 988 telling me “we’ll just keep hanging up,” and 988 threatening to file criminal harassment for my complaining that the 4 vertebrae crushing my spinal cord in my neck could sever it and cause my lungs to completely fail. It also includes at least 3 full sets of MRIs from the past 5 years (cervical, thoracic, and lumbar). They know exactly what is going on with my back. The one recording they don’t have is Los Angeles Mental Health telling me “do it, DO it, DO IT... and stop calling here!!!” Today I played that one for them, along with Cedar Springs’ “DO IT!” They kept trying to talk over it, so I kept restarting it until they listened. They still told me it didn’t happen. I also played several of the other calls, and they acted as if they didn’t know I was playing recordings of phone calls with “Healthcare” being horrible to me. I’m sitting here in untold agony while they fight and argue with me at the time of year when the cramping is fully systemic, as is the neuropathic pain. I can’t sleep at night from the cramping, and I can’t sit all day from the static neuropathic pain and cramping. Why does one man have to suffer needlessly? How much can one body deal with before it just gives out? I’m SO tired of the gaslighting, manipulation, hatred, and cruelty. Solace has had my case for 3ish months now and has done nothing about my heart or my spine. Today I called them 109 times to report my medical fear and ask my question. They hung up and blocked my number instead of answering it. I don’t understand why they’re doing this to me, and that is not rhetorical. I keep telling them I’m not accusing Solace of telling me to kill myself, and I genuinely want to know why I’m being hung up on and blocked for asking. I’ll be honest: I hate how Solace has treated me. I don’t wish them any harm. But what I hate even more is that they ignore the fact that “Healthcare” really does keep telling me to kill myself. How can Solace (“Healthcare”), who are supposed to fight for people like me and you, be sooo myopic, cruel, hateful, and utterly uncaring?!

I am a complicated medical case. But my needs were pretty clear. I already had two months of home health approved by my insurance. But I never got any of it. And I had four stat referrals that I just needed someone to follow up on why the appointments hadn't been scheduled. And help setting up and being prepared for a couple surgeries. And have been struggling with my Medicare advantage insurance for the last 2 years. Being denied treatment or not knowing how to apply for treatment, getting nowhere. Despite writing letters to every government official and medical organization up to the president. With no response except for the presidential automatic email reply. So I finally find this company and the first 2 nurses, they spend six weeks doing nothing. While i'm texting and calling and begging for help and updates getting replies, like we're working on it, I'm trying, etc. And yes, I'm upset, because I'm a person in chronic physical and emotional pain that has been trying for 2 years to get help with no luck. And I hire these people, and in six weeks, not a single thing has happened. So finally, they give me a nurse that actually seems like what I truly needed. That I was looking for, that started to do more in 1 day than they did the first six weeks, and I had my hopes up. That finally, I might get some help with my health. And then they decide to discontinue me as a patient. Because they don't want to deal with an aggravated client that's upset because of their disservice, but the client is the one that gets punished. So i've completely lost all hope now, thanks to this company, as it was my last resource. And if they would have just provided me an adequate nurse or a great nurse like the last one I had, at the beginning, everything would have been fine. But now my hopes were lifted. My hopes were dashed and now my hopes are gone thanks to this company. I think they're terrible and heartless and worthless. The last nurse sounded wonderful, totally on the ball, had a whole plan set out, spent a couple hours talking to me, scheduled future appointments. And then I get an email that my service is discontinued, so thank you Solace I give up now. I've tried every resource I could find to help me. I thought this nurse was a gift from God, and instead of giving the nurse a chance to prove that this company was actually great. And could do good things, they lift my hopes up. And then tear them all away. So that's why I think they're completely heartless and evil. Because you may think i'm exaggerating, but i'm not that this was my last effort of trying to get help. So seriously, I give up at this point. So like I said before, thank you Solace, for destroying all hope that I had of ever feeling decent again in my life. I love how the people that need the most help are the ones that fall through the cracks and are forgotten. We always get blamed, because we're the most difficult to deal with, but does anybody ever take into account what we've gone through in our lives and maybe that's why we're struggling so hard to even maintain our composure. And that's the extent of how bad we really need help. But instead, we're just problematic patients that nobody wants to deal with. So our lives just continue to get worse.

This company professes to have local advocates. At least in my case, they do not. My advocate is on the East coast, and I am in the Midwest. She said she can go to dr appts with me. How is she going to do that from 1,000+ miles away? Especially when she is still a nurse working a PT job elsewhere?! We've met a few times. Absolutely nothing has been accomplished. She did not even know if she could access my medical records, which is baffling because I was told she was reviewing my records and putting together a plan. I have a rare disease and complex medical needs. I have more than a dozen specialists I need help coordinating. And after a few 15-minute calls, she has done nothing for me. I don't think she understands my rare disease at all, either. I have no idea how she is supposed to advocate for me if she doesn't even understand the basics of my disease? I feel like this has been just been another healthcare runaround that is once again exacerbating my medical PTSD. In addition, because this advocate currently is working another job, she wants to meet on Sundays. Unless you want to jump through even more hoops than you go through with your doctors, fill out even more forms, and end up with more medical PTSD, look elsewhere than Solace for help. Such a major disappointment. They promise the moon and deliver diddly squat.

After reading these reviews, I'm thinking that Solace is a scam agency. They have billed my insurance over $3000 since July and done absolutely nothing but talk and gather information regarding my situation on the phone. The conversations turn into garble and the phone disconnects on their end each time. Then Solace advocates resort to text and emails. I told her I cannot text, it is too difficult for me. No one ever comes to your home as was expected to help on a personal level. The first advocate had left employ from Solace rather abruptly with no notification. Suddenly now there is a new advocate. She cannot locate any of the files and information on me and wants to start over from ground zero most likely so Solace can bill some more bogus charges. I refused. I have no details on what these many past billings are for, but an intake appointment by phone and the first advocate finding one church resource to ask if they can help me move does not equate to those exorbitant charges. I had also told the previous advocate that I had already contacted that particular church to ask for help, so actually she had done nothing at all to help me find resources! I'm thinking that I need to contact the Medicare Fraudulent Billing Department. This is awful to do this to the sick and elderly who are already burdened. It is eating up all of my allowance for actual help at this point with this bogus billing to my insurance. I have asked for details on the charges. Do not use this agency!

I caution you to look elsewhere. Don't waste your money. Solace Health seemed helpful upfront but fairly quickly the calls tapered off. I attempted to contact my representative to no avail only to learn that she's was no longer with the company. My journey began in July and ends today. I can not stress enough how useless this company is in terms of communication and service

The website has many issues. I could not even upload my mothers guardianship papers. I know longer wish too use Solace health. I offered sot send the papers via secured fax or email but that is not option. So you have lost my business and I will NEVER recommend this company to anyone. Customer Service was very condescending about your website issues like I don't know how to upload a pdf or jepeg.