Solace Health Reviews | Read Customer Reviews of solace.health

Solace Health Reviews | Read Customer Reviews of solace.health

Solace Health reviews

1,334 approved reviews, newest moderated first

Verna K.
Sep 14, 2026
Great service
Great service
Response from Solace HealthSep 16, 2026
Thank you for sharing!
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customer
Sep 14, 2026
I really need follow up with drs…
I really need follow up with drs theybare very hard to get in touch with , i think you can help even a nurse is a follow up my daughter is sick now and i have questions for drs thanks
Response from Solace HealthSep 16, 2026
We appreciate you sharing your concerns. We understand the importance of timely follow-up and are looking into ways to improve communication with our medical staff.
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darlyne B.
Sep 14, 2026
I recently signed up with Solace in…
I recently signed up with Solace in August 2026, but I have already encountered significant issues. My insurance company denied Solaces' claim for payment because the service was billed incorrectly. Given Solace's professional standing, I expected them to be well-versed in the standard billing codes accepted by insurers. To make matters worse, there is no accessible billing department for clients or insurance providers to contact regarding the status of claims. Before signing up, I was assured that my insurance would cover 100% of the claims, but now I am worried that I will be held responsible for the full balance or unexpected co-pays . I am currently left in limbo as even my insurance company cannot confirm my coverage status until the correct billing codes are provided.
Response from Solace HealthSep 16, 2026
We are so sorry, this is a serious concern and we understand why you're left feeling stuck in limbo, especially after being told your coverage would be fully handled. A billing code error causing this kind of delay is not okay. Please give our customer service team a call at (240)693-3281 so they can look into your account and the billing codes directly with you 💚
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william L.
Sep 14, 2026
My Advocate Makeba was excellent!!!!!
My Advocate Makeba was excellent!!!!!. She is the advocate that I would want if I had any need for advocacy. She went above and beyond in order to try to get me on the path to receiving the medications that she was advocating for.
Response from Solace HealthSep 14, 2026
We are so pleased to hear about your positive experience and that our advocate went above and beyond to assist you. It's wonderful to know you felt so well supported in your journey.
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Joan R.
Sep 14, 2026
Had my phone interview for service
Had my phone interview for service, then 2 weeks later she called back, not realizing I'd already had the initial call. Weeks later she rescheduled thee next appt., and never did anything to get my doctors appt. Next she called and said I'd be getting a call from my doctors office to schedule an appt. needed for GLP-1 approval. Then she texted that she'd be out for surgery. Never heard back!
Response from Solace HealthSep 16, 2026
We are so sorry for everything that happened here, being called back for a call you'd already had, appointments rescheduled with nothing following through, and then just going silent, is not okay and not the experience we want for you. We do see there was a follow up with your advocate yesterday, and we're hoping that helped get things back on track. If it wasn't resolved, please give our customer service team a call at (240)693-3281 so they can help get this sorted
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customer
Sep 14, 2026
My advocate is great thank you
My advocate is great thank you
Response from Solace HealthSep 14, 2026
We're so happy to hear that your advocate provided you with such a positive experience. Thank you for sharing your kind feedback!
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Gillian Dianna M.
Sep 14, 2026
She helps me get in touch with other…
She helps me get in touch with other people.
Response from Solace HealthSep 14, 2026
We're so glad to hear we help you connect with others! We truly appreciate your kind words.
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marsha H.
Sep 13, 2026
I continue to receive statements from…
I continue to receive statements from my insurance carrier denying a claims from solace It's up to almost $1000. I was told that there would be no cost to me for using solace. My doctor has not received any contact from solace regarding medicare or Glp-1 and I haven't heard from a solace rep lately.
Response from Solace HealthSep 16, 2026
We are so sorry, that's a lot of unresolved concerns at once, and not okay. To clarify, Solace does bill your insurance directly, and any issues with claims or denials are something we want to help sort out right away. Please give our customer service team a call at (240)693-3281 so they can look into this with you immediately 💚
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