Solace Health Reviews | Read Customer Reviews of solace.health

Solace Health Reviews | Read Customer Reviews of solace.health

Solace Health reviews

Showing 30 reviews with 3 stars · Clear filters

customer
Oct 15, 2026
They was not has helpful
They was not has helpful, has I needed
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Kim C.
Oct 14, 2026
It seems to be taking a while to get my…
It seems to be taking a while to get my GLP one going so I’m just anxious for that, but Jill my RN is very nice and helpful
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customer
Sep 28, 2026
I would like to not participate in…
I would like to not participate in surveys
Response from Solace HealthSep 29, 2026
We understand your preference regarding surveys. We appreciate you sharing your feedback with us.
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Trudy C.
Sep 23, 2026
I thought you quit....I have had no…
I thought you quit....I have had no communication and assumed you had stopped all service! Does that tell you anything?
Response from Solace HealthSep 25, 2026
We sincerely apologize for the lack of communication that led to your concerns. We understand how frustrating this must have been and we are actively working to improve our outreach.
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Migdalia B.
Sep 21, 2026
Solace help needed
So far I still do not have transportation to my appointments. I am having difficulty getting pain medication. I need to get a painanagement doctor that will prescribe tramadol. This is the medication I can afford and can take. I have been in pain since the end of March. This pain caused me to be hospitalized. I have a bulging disc and a herniated disc in my lumbar region. I use a cane to walk. If the medication is not going to be prescribed, then I would do the surgery. I do not want to be in pain. I thought the advocate would help resolve these issues. So far I am no further getting help. I know she is mailing me a form for Pocono Pony for transportation. I really need help 🙏 please.
Response from Solace HealthSep 25, 2026
We are so sorry, months of unmanaged pain on top of a serious spinal condition is a lot to be carrying, and we hear how much you need real progress right now. Please give our customer service team a call at (240)693-3281 so they can look into your case directly and help move things forward 💚
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William D.
Sep 19, 2026
Solace offers important supplemental…
Solace offers supplemental medical assistance for Senior Citizens with additional needs beyond the traditional primary care doctor. The patient advocate is only very part time I had a very good advocate. But out of the blue when emailed more than once in a week....dropped me like a hot potato. I didn't appreciate that AND Solace wrote me and "too bad...sorry"
Response from Solace HealthSep 25, 2026
We are so sorry, being dropped without warning after reaching out multiple times is not okay, and neither is a dismissive response to something this upsetting. Please give our customer service team a call at (240)693-3281 so they can look into what happened and make sure it's handled properly this time 💚
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Cynthia G.
Sep 10, 2026
It’s been over five weeks and still…
It’s been over five weeks and still haven’t gotten a prescription for medication and referral for a doctor.
Response from Solace HealthSep 16, 2026
We appreciate you sharing your experience. We are concerned to hear about the delay in receiving your prescription and referral. We are actively looking into this matter to understand what happened and prevent similar situations.
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customer
Sep 9, 2026
I haven’t seen any results so far
I haven’t seen any results so far! We’re still in the same situation
Response from Solace HealthSep 10, 2026
Hi there, we're so sorry to hear that. We want to make this right and get you the support you deserve as quickly as possible. Please give our customer service team a call at (240)693-3281 so we can get someone on the phone to help you right away.
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