Solace HealthReviews of solace.health

Not my problem

Did not help in achieving anything I requested to help with.

I was with them for three years. Then all sudden they drop me because UnitedHealth but then they accept it. Then change there story Again. They good. But they lie to much

Let me say from the beginning, Advocate Jill was really good. Researched solutions and went beyond. As for Solace as a company, not so much. Was told from beginning insurance will pay for service. After the first month, got a bill. Advocate said don’t pay. Got a second notice from Soalacr saying I owed for the previous month. Called and talked to customer service on the phone. Said I would pay but wanted to cancel service. Middle of next month got another bill for the second month. Went through a bunch of double talk. Even had to email the statement that was in question. Like they don’t already have it. You sent it to me!! So they email statements to you in the middle of the month after billing month. So now I have month and a half that I owe. Never again will I use someone to do what I could have done for free. I have the email now that proves I want to cancel. Don’t call, because they can deny!

They lose my insurance information every single month! The they cut me off from services yet again. As of a few minutes ago I submitted it for the FIFTH TIME. Including the screenshot of my insurance card ON THEIR PORTAL. The data they already have. The data they already verified and have already used to bill my Humana Medicare Advantage PPO about 8 or 10 times and been paid for, which I can see on my Humana Portal. Though my Advocate is moderately helpful, other than a couple of missed appointments and, no or terrible video connection, so far Solace is causing me more healthcare hassle than they are relieving for me. Clearly they have a serious software & business workflow failure on insurance "verification" though they have no problem billing and getting paid by my insurance! I'm giving the one last chance but this review stays up no matter what they may do to fix my account, as a data point for others considering Solace Health Advocates.

I recently signed up with Solace in August 2026, but I have already encountered significant issues. My insurance company denied Solaces' claim for payment because the service was billed incorrectly. Given Solace's professional standing, I expected them to be well-versed in the standard billing codes accepted by insurers. To make matters worse, there is no accessible billing department for clients or insurance providers to contact regarding the status of claims. Before signing up, I was assured that my insurance would cover 100% of the claims, but now I am worried that I will be held responsible for the full balance or unexpected co-pays . I am currently left in limbo as even my insurance company cannot confirm my coverage status until the correct billing codes are provided.

My advocate was very polite and personable but I handled my issue myself. I thought my problem would be solved quickly but Nothing was done. PS it does not take months for approval of a motorized wheelchair to be delivered. Mine will be delivered tomorrow.

I believe the company has a good idea but either they are too new or their Advocates are overwhelmed. I went through 2 Advocates and neither could accomplish anything on their list. Not one thing. The first person couldn’t even remember my insurance and the second one was never around unless I reached out a couple of times to get her attention. All in all, give it a few years to see how they improve. Personally, I will never use them again and have cancelled my membership.