Solace HealthReviews of solace.health

Response from Solace HealthNov 3, 2025

Thank you so much for sharing your experience! We’re thrilled to hear that Samantha has been such a strong advocate for you. Having someone in your corner can make all the difference, and we’re so glad she’s been able to support you on your health journey.

Response from Solace HealthNov 3, 2025

Thank you for sharing your experience so far! That's wonderful to hear, and we wish you all the best on your healthcare journey.

Response from Solace HealthOct 22, 2025

That's so lovely to hear. We're thrilled your advocate has been able to help!

Response from Solace HealthNov 13, 2025

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. It sounds like what you received is an Explanation of Benefits (EOB), which is a statement from your health insurance company, not a bill from Solace. As a company, Solace does not intend to add to the financial healthcare burden that impacts our patients. This means you won’t be billed for endless hours; it depends on the complexity of your particular case. The care you get is entirely unique to you—there’s no cookie-cutter process. And if it ever comes to pass that you receive a bill from us and need help working out a payment plan, our dedicated customer care team will help create one that’s realistic for you. It sounds like your advocate spent time working behind the scenes, which is likely what’s reflected in the EOB. Nonetheless, we’re sorry you didn’t get the results you were hoping for before you canceled. If you’d like us to review your case or clarify anything further, please reach out to our team at [email protected] so we can assist directly.

Response from Solace HealthNov 13, 2025

We’re sorry to hear this–it’s certainly not the kind of experience we want any of our patients to have. If you’d be open to working with us again, we’d like to make things right and pair you with an advocate who can help. No one should feel their care is too complicated or their needs too complex to work with an advocate. You can email us at [email protected] or call (240) 693-3281.

Response from Solace HealthNov 13, 2025

We’re sorry to hear about your experience—this isn’t the kind of support we want any of our patients to have. We’re continuing to strengthen our advocate training program and uphold high standards for patient support—ensuring no patient’s care gets left behind. If you’d be open to working with us again, we’d like to make things right. Contact us at [email protected] or call (240) 693-3281.