Solace HealthReviews of solace.health

Solace advocates seem to place more importance on finding whichever provider is available immediately rather than researching to find the best/most appropriate/experienced doctor. I have wasted nearly 6 months with Solace advocates and have made absolutely no progress, with any of my complex health issues. They dangle carrots of hope to keep you under their wings, charging Medicare for… no services rendered. I have done far more research and made more phone calls than any of the “experienced”: hospital administrators, case managers, acute care nurses, end of life (I’m only 58?) carers, social workers, yadda yadda. Not only are they out of state and therefore unable to navigate my state’s byzantine healthcare systems, they are not at all experienced with psychiatry or neurodiversity, medical trauma (although they are happy to provide more), ehlers-danlos (which has a trio of comorbidities) and other complex issues (neurological, cardiological, opthomological, and on and on) despite saying so in their bios. I knew people lied on resumes, but healthcare workers ought to face the loss of their license for misleading prospective patients. They are really good at making you think they have your back, when they clearly do not. My last email from my last advocate could not have been more condescending, yet when I wrote Solace to complain, I got no response. That was 10 days ago. I have been trying to get my records from them for over a month, was told I would, but am still waiting. I don’t know how they find and vet their employees, but they must do better. Reply: nice spin. Sending formatted emails with check boxes to convey my satisfaction is not reaching out. Nor is the formatted response “we have received your message…”. I have exactly one email, unsigned, that laid out steps you were going to take, but you never did take those steps to address those issues, did you? No, you ghosted me.

NEVER USE SOLACE ADVOCATE!!! So, I have been really excited to use Solace health care advocates. I've done, with a lot of stress, for over 30 years with multiple chronic illnesses and severe ADHD. She was supposed to be helping me with billing from multiple medical groups, trying to find someone to help around the house, helping me write a letter to have a certain kind of breast ultrasound since I cannot have an MRI, finding a new place for my Vitamin C infusions, helping me find a new pain doctor and most importantly she confirmed a new health care plan that would cover Solace, in December, and I switched. First of all, other than copying and pasting some research, and confirming the health care plan that I had found, she never accomplished anything and often tried to push off making any phone calls off to me. I was trying to give her the benefit of the doubt that some of this just takes time. Then, today, she canceled an appt., and I was informed that the health care plan she helped find me does not cover Solace and wished me well on my healthcare journey needs. This is just the tip of the iceberg of my health care, and she has now caused extra work for me. I cannot. I called their customer service and they said this never should have happened, but they can't help me because of the rules of the plan that she helped me find. They'll talk to her, but this woman should be fired.

This has been a rewarding experience Tatiana is very helpful in helping me maintain my schedule as well as giving me advice and information with recommendations to make life better

An educated, yet down to earth woman, who can connect pain and a sad life, to what makes me feel less pain with no judgement. My moods and stories are understood as separate and entwined, which they are. I got very lucky with Aimie as my advocate. I don’t like to rate using numbers. She is an authenic human being, with qualities that are soft as well as hard enough to make you want to do some work. The research she does on my behalf, deserves an award for OVER THE TOP. I know she is a one off. She helps me using my brain and hers. Humanity Calls when Aimie says “hi Louise, how are you?”

The solace rep

The results were not what your ads promised/suggested.

Our advocate, Elizabeth Marshall, has been an absolute life-saver for us! It's been a very difficult season for my family as my mom's been having so many health issues, and it's been really difficult for my brother and I to manage working full time jobs and navigating all of her healthcare needs. For months we were paying expensive crisis coordinators to try to help us, until we stumbled on Solace and were blessed with Elizabeth as our advocate! She has worked tirelessly to help us across the board for mom's health needs and it has taken a tremendous load off my shoulders. She's gone above and beyond in every way, she is extremely kind and compassionate, and she is exceptionally communicative. We've made so much progress in the short time we've been working with Solace/Elizabeth and we are forever grateful. I cannot recommend this service enough.

I was assigned a counselor who didn't know what she was doing, and then quit (or was fired), not to be replaced. I can do much better on my own.