Solace HealthReviews of solace.health

Solace is the best! From be my coordinator to the Doctors that they work with. I give all praise and no complaints.

If you find yourself struggling with new changes to healthcare policies and/or laws, or if you've recently experienced a change to your care providers, Solace can help. When my PCP retired, I was caught in-between a mess of new providers and policy changes. I take opioid pain medication. Because of new policies, I was forced to seek care from three additional providers that don't share the same clinic. This, after 24+ years of care at the same clinic, with all of my specialties in the same system, I was told, "nobody here will see you anymore," not even for primary care. Because of a chronic pain condition, I was a risk for the other providers in the practice - even if they weren't prescribing it. I became the hot potato that nobody wanted. This meant my standing labs, my medication refills, and my communication with a trusted provider was gone. It was on me to find replacements. Starting over is never easy. I was scrolling through doctors in my area, and an ad kept showing up, asking if I suffered from chronic pain and how Solace could help. I clicked the ad, and filled out the online form. That same week, I had a 1:1 phone call with a doctor. He listened to my concerns and found me one of the best nurse/advocates on the planet! She did all of the behind the scenes work for me. She coordinated and communicated with my new providers, and took the stress down to "manageable". She did all but go to appointment in my place. She will also check in when things are quiet and I let her know whenever there is a change. We schedule a call to discuss the change, and she makes sure it's documented and whether it's helping. The other great thing about Solace advocacy, is that they only advocate for you. When something doesn't feel right, it probably isn't. We are told to, "Speak Up!" but that's easier said than done. With a Solace advocate, they can be your voice when you need to speak up, but can't. For me, it eases the fear of what a direct confrontation may do to a new MD/patient relationship. If you're feeling like you're stuck in between practitioner and policy changes, or there's nobody helping you find you a bridge to care, try Solace. (No, I don't work for them. 😉 I just found them at a very dark point, and they brought the light)

Had to change my appointment and it went without a hitch. Thank you Betty and thank you solace

Personalized care

Jordyn, my advocate has been so helpful and accomodating to me. She is never overly pushy or negative.... always has good suggestions. Today she went out of her way to get thru to my Health Care Plan and try to get my funds back for an Uber ride that never came to pick me up. I had to get a taxi and the cost wasn't in my budget. She is always available by phone and or email. I feel very comfortable with her. I feel a friendship along with her advocacy.

My experience is that Dawn is always trying to help me with anything I need help with. Dawn is truly amazing. Dawn is a blessing to me.

I LOVED working with my Representative, Audrey P. - she was a Heaven sent Angel! We worked together as a team..... she was a fantastic advocate for me. More of a friend. One day out of the blue - after working with Audrey for months - I get an email saying my insurance was no longer paying for Solace and POOF! Audrey was wiped from my life, care and support - no contact. Solace disconnected her Link and her Text were telling me "no access!!!!" That is not compassionate cancer care. Audrey was fantastic - is greatly missed - and she made a difference in my wellbeing. My Response To Solace; Understand about insurance policies....it was the WAY Solace handled the termination that was abhorrent. Now I have the Insurance YOU take.....will I get a personal call and my advocate back? Assuredly not.

I was disappointed overall. While my advocate was very nice, essentially no progress was made in sorting out my billing issues. It was still me making the calls and writing grievances. I'm now 8 months and more than 20 phone calls into this nightmare and nothing is resolved. Solace did file claims for my insurance for each of their calls with me. They said I wouldn't have to pay them, but insurance has definitely NOT paid them. I fear winding up liable for those too.