SohnneReviews of sohnne.com

Ordered an E1027 Side Table on March 16. It's now been 44 days and nothing has arrived. They've sent me two different tracking numbers from two unrecognized "carrier" websites (one is a .cn domain hosted in China), and neither link has ever worked. When I called out the obviously AI-generated responses and asked for a refund, they ignored the refund request and instead sent yet another broken tracking link plus a $50 "store credit" as if I'd ever buy from them again. They missed two of their own self-imposed deadlines to resolve this and never once offered to actually return my money. I'm filing a PayPal dispute. Save yourself the headache and buy your reproduction furniture literally anywhere else.

The chair I purchased was high quality material and very stylish. Usually this style would cost much more. I needed a small repair following a few months of use to tighten some loose bolts. The repair was completed at my home professionally and quickly by a professional for no charge. I will definitely buy again and recommend others consider doing the same,

I really appreciated the excellent delivery service and communication throughout the ordering process. My order arrived on time, was very well packaged, and everything looks great. I’m very satisfied with both the product and the overall experience, and I wouldn’t hesitate to order from Sohnne again. I would also like to commend Hans and Steve for their customer support. Great company, place an order!

I ordered the lazy man chair and ottoman December 5. Immediately on ordering I was told that it had just sold out and I wouldn’t receive the products until January. It is now March 12, 2026. You guessed it I still have nothing. Communication is awful. When you ask for a status, you get things written in Chinese or Japanese that you can’t read. They just keep pushing back the delivery date. The ship is late. The dock are full, so the ship can’t dock. You name it. They promised to escalate your issues to their upper management within seven days. Nope you never hear from anybody. Sure hope Affirms dispute department backs me up on a refund. DO NOT ORDER FROM THIS COMPANY. And after all this and still not having my furniture, they sent me an email this week asking me to rate their service, I feel like I’m in the twilight zone… or worse In response to Sohnne’s reply below, No, I have not received an email informing me of anything since the last information I was given was the boat could not dock and I would be notified immediately once it had. I just checked my email and that is false. You did not email me with this info. And I find it interesting. I get a response quicker when I start putting out a negative reviews then I do when I try contacting you folks. Nothing about this process was honest and upfront. Period. You knew I was not getting this merchandise in January. You also knew I was not getting this merchandise in February…. It remains to be seen if I get this product in March. And I asked to cancel and provide a refund a month ago. March 16, Affirm refunded my money after they said they had spoken with Sohnne. That was all the information I was given. And my money was deposited back into my account the following day, March 17, I received a phone call about delivery of my item. This was the first news I’d had. I Informed the delivery agency that I was unable to accept delivery and was contacting the supplier., Sohnne. That same evening I received a WhatsApp text from Sohnne telling me how happy they were to let me know my item was being delivered shortly . Not sure why we went from emails to Whatsapp, but that’s what they didI explained that I was being called for a delivery and reminded them that I had already received a full refund and did not want the product delivered. This then turned into days of WhatsApp texts back-and-forth.. I was told I was dealing with “Shawn”, a senior executive, one of the texts included what appear to be a lot of Chinese language. Long story short, after several days, they promised they would cancel the delivery and offered me a free end table for my troubles, which I declined as I was concerned, they were just trying to get me to sign a piece of paper for delivery and that I might get charged for the chair again. And 24 hours later, the delivery company called to say they were 30 minutes from my house asking for directions to deliver my chair. That was this past Tuesday, march 24. And to this day, I am still getting calls from delivery people as well as. Sohnne. Trying to get me to accept this chair, AND insisting I have not received any refund. I don’t know how this company manages to stay in business. Obviously the right hand doesn’t know what the left hand is doing. I received my full refund from Affirm, they also sent me a copy of my closed account for this purchase. Sohnne is now driving some poor delivery company out of their minds. And I am blocking everything.. I do think it’s a legitimate business. I just don’t think they know what they’re doing. And after reading their return policy a little more carefully, I just didn’t want to risk receiving a damaged item or just plain not liking it and then having to pay so much money to get it returned. If returning, it is even actually even possible. Good Lord what a saga and I’m not even reporting 3/4 of it. Yes, this was the short version of the saga.

Do not trust this company. I spent more than $3K on a sofa set from Sohnne and have been waiting 15 weeks to receive legible tracking information. I was originally sent Chinese language documents with no identifying information (no eta, no destination, no location, no order number). From what I can tell, this item has yet to be manufactured. I'm so sick of the delay. When I finally asked for a refund, my request was denied. I'm currently in arbitration with the FTC and BBB. ***UPDATE W/ RESPONSE TO SOHNNE'S REPLY*** Sohnne's response is completely performative. No one has contacted me and they continue to deny refund claims with the FTC and BBB. These people are fraudsters.

I love my coffee table and it shipped quickly. The company communicated well through the order processing and shipping details along the way. It’s super heavy and excellent quality.

Ordered several items from SOHNNE, made few mistakes not paying attention to sizes, colors. Thanks to Adam and Hans and their patience they made it all work to my satisfaction. Very helpful and professional. Looking forward buying additional items knowing the level of service they provide.

Freddy solved my problem when no one else could or would. Thank you!