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Snap-on Tools (snapon.com) has 169 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Peter A.
Snap-on garage equipment uk are worse than useless! Four visits to repair a John Beam aligner and every time they got it wrong, never kept appointments, tech clearly didn’t have any knowledge of the kit he was supposed to fix. Do yourself a favour and avoid at all costs.
Quintin T.
Don't waste your money on this overpriced crap! There lifetime warranty only applies to what they think there lifetime is. I have a snapon scan tool did a software update and it wiped my system. Made it a useless brick called them and the last software update was last year and they discontinued it so I was sh$t out of luck. The shop stream connect wiped what software I had from the scanner since they decided to discontinue this model. I called customer service and there response was ... Since this model was discontinued we no longer have any software for it. Buy a new one.I will and it won't be snapon probably harbor freight same tools 1/8 the price
Rene B.
Been a customer for 40 years spent 10,s of thousands I have a scan tool for which I pay a monthly subscription. I updated the tool using their software this update has destroyed the tool. I was billed 420 cad to reload the software! They didn’t even update it. Beware if you’re going to deal with these guys on a scan tool. Honestly there are way better for way less.
Cal H.
Customer service is horrendous!!!!! We are having trouble with our local rep and when we reached out for help from corporate, we were basically told that they don’t care, deal with it
Agh
warranty does not transfer..... Buy husky lol
mike D.
I purchased a rechargeable pen light for almost $100.00, BECAUSE I was "Guaranteed" that I would able to get replacement parts indefinitely. I had no other reason to purchase for that price. I currently need a replacement battery. I called their number 1-877-762-7664. The girl very politely told me that they no longer carry that model or parts and that "I" could contact the manufacturer to try to figure something out. I paid $94 for the GUARANTEE. When I asked about replacing the light with the newer model, she said No, because the tool itself didn't have a lifetime warranty (* I was told by the salesman that it DID. it just wouldn't cover bulb or battery *). I will no longer purchase any tools from snap on. I've been turning wrenches since I built my first car at 15 (over 35yrs ago). Gonna have to find a new tool source that actually means what it says and honors it's word. Incredibly disappointed that they'd rather lose future business than make it right, and I told her this. No longer a snap on fan!
Dave L.
HOW CAN THEY DO BUSINESS LIKE THEY DO AND STILL BE IN BUSINESS
Tim Bomber L.
Wow. Incredibly unprofessional and inappropriate response when I made a complaint. The worst possible response in fact, and from a company which knows its reputation is trash, and had every opportunity to deal with my complaint correctly. Snap-On used to be a respected brand, but this interaction shows precisely why their brand is now utter garbage.
