Snap-on ToolsReviews of snapon.com

Love these tools, I have one of the best tool truck drivers in Rick Lute, I do understand that the experience with any tool truck is largely based on how good the driver is. Snap-On's goal is to make a better product & from everything I've seen they follow through on that goal more than any other company.

Their truck came in middle lane..and try to blame me for passing them..which is crap all all the way everyone should get drug tested their

Worst customer service I ever seen. Had two representatives they just want to sell you tools with life time warranty. But after sale. They just avoid you with any costs. Got broken tools message one of them. He never came to swap them wasted my time for one year. Keep promising me he will come and always have some excuses. Tried one more rep. He made other excuses. Just waste of time. Now use Mac tools same quality but after sales much better.they care about them customers.

Been buying snap on tools for 40 years and yes they do break lve had them repaired with no quibble, l work across the UK, my last purchase was 4 years ago, A new rachet screwdriver and what crap it is, its been repaired twice each time they replaced the guts, now its gone again yesterday l approached a snap on van yesterday they refused to repair this screwdriver as l didn't have a receipt for it,l phoned head office uk waste of time pass the buck very disappointed never had this problem from day one THEIR SALES PITCH, TOOLS FOR LIFE AND A LIFE LONG NO QUIBLE GARANTEE YEAH MY BUTT. I can't give my true word oppionion here as they don't allow some words

Three Road boxes with 15 years rusted out at 4K now a pop will no longer buy Snap on products

Genuinely the worst company to deal with. Not only are the tools of subpar quality now, if your in the northeast of Scotland you will never get any of your tools fixed I have spent thousands and thousands with this company and have chased up the dealer I started using instead of the previous one that wanted me to drive 40 miles to get anything repaired and still have no sockets broken ratchets you name it! Contacted snap on and they seem to think it’s fine I have been offered an alternative. Seen a snap on guy once in the last 4/5 years absolutely pathetic payment taken every month but no service actually provided. Don’t waste your time or money buy Milwaukee tools save yourself the hassle

Just came here to say my peace and move on. I have a bunch of tools from snap-on because I used to be a motor mechanic. I'm now a fabrication engineer and no longer fall victim to the truck and it's contents. My eye's have been opened to other tool brands with much better customer service, often better quality and certainly more reasonably priced. Who has receipts from a decade ago? I can't remember the date of purchase? What do you mean you can't replace one screwdriver for me after all the money I spent on your tools? I'm unable to get in contact with the dealer and the warranty process is deliberately convoluted. It's the only warranty claim I've attempted with you guys. The entire company is an elaborate con in my opinion. Yes some of their tools are decent but it's not worth the money they ask. The bluepoint stuff is actual garbage yet still more expensive than premium brands. Most importantly the buisness model and the customer service is terrible. I hope the Snap-On reputation continues to go down the drain. I will never buy a Snap-On tool again, I'm actually replacing all my Snap-on stuff with better brands because every time I see the logo I feel this deep sense of betrayal. It's as if I was molested by those Snap-On vans all those years ago and I'm finally starting to process the truama. Bye bye Snap-On. I will make sure anyone who trusts my opinion going forward knows to stay away from you.

the worst service ever and the most useless tool ever, dear snap on you ask good money for cheap tools. motorcycle scanner tool about $5k with no OBD cables which cost from $150 to $450 each cable ( its a robbery made on ppl they trust in your brand) mister Jack Raynolds owner of a snap on track stop by and sold to me a snap on scanner ensuring that was the best i could have and i trusted on theyr words...well this useless scanner doea NOT WORKS ON DUCATI, TRIUMPH, APRILIA AND MORE now i dont remember all... plus i spent $400 for HD cable and no matter what the device wont connetc on the motorcycle ECU so they gave me a technician phone number mr Rayan which was NOT ABLE TO CONNECT either. well since i do work on those brands easily i can say i dont need the tool. all happened in about 1 month since i had to wait for they business time. well i called mr JAck back telling the situation and asking for a return of the device, sure no problem he said, but problem are came right the way since the honesty is not in the air!! i spent almost $2k in cables and deposit to buy this useless tool.. DO YOU WANNA KNOW HOW IT ENDS? I DIDNT GET ANY MONEY BACK BECOYSE THE DEVICE WAS USED. mr Jack start saying was snap on company responsible for that and snap on customer service said was mr Jack responsible for this matter since he owns the truck (make sense) MR jACK PROMISE THAT IT WILL TAKE CARE OF IT GIVING ME THE CHANCE TO BUY SOME TOOLS FOR THE AMOUNT THAT I SPENT BUT OF COURSE HE DISAPPERED. THANK YOU JACK FOR YOU HONESTY DONT BE FOOL AS IVE BEEN