Snap-on ToolsReviews of snapon.com

I expected high quality and got a defective electric ratchet. Not knowing how theyre supposed to perform i assumed it was just sluggish. Eventually the tool guy exchanged it for a loaner. 2 weeks go by and my tool is on back order. This is not high quality. I asjed for a refund and got back half my money. I will NEVER buy snap off again

over the years I’ve spent thousands & thousands on snap on tools now I work in a different garage with a different snap on guy I’ve asked him to replace my broken socket It’s obvious that he’s just fobbing me off saying that he hasn’t got one making me feel because I’ve not bought anything from him he’s not going honour the lifetime warranty

Been buying snap-on tools for around 30 years .Recently you order tools from tool truck you might get them in 2 months . Stops at shop next door to sell tools and collect money from them but not my shop by the time you notice him he out of parking lot so you can't pay them been 2 weeks now just waiting on him to come and say he's repo tools cause of payments going to pay him off and never buy another snap on tool again very dissatisfied with this company . Snap on tool truck is operated by Clint Aleshire

Clint Aleshire misrepresented the price of a tool chest. Will not take it back. Have had it one week never used. Trying to make me pay 5000 to take back. Very unreasonable. Would NEVER recommend purchasing anything from his truck! He is a liar and a con artist!!

OK if you want (an expensive) ratchet or spanner, but don’t touch their Sun diagnostics equipment. Not a day goes by without ours failing, and the service engineers just don’t seem to care.

ive had a tool chest on order for going on 7 months was supposed to have it after 3 months but was told it was ordered wrong they are giving me the run around avoiding calls and no straight answer wish i could give it a negative 10 but wont let me very unsatisfied been a customer for over 20 years they lost my business will never buy again

I am a student with the sep program and I purchased tools . after I received the tools and a lot of them where in non working condition, chrome scraped off those expensive wrenches, grease built up from use, hammer came all cracked on the face of the deadblow soft, screw driver came broke already the Philips side warped, you know all of this when I bought 12k in tools from them, It is a hassle for a student to warranty anything my so called snap on guy we got to go through is very unprofessional rarely answers the phone or email , customer service for students is a complete run around. they tell you there's nothing they can do I have to go through a person who is difficult to get a hold of. Come on snap on get your shirt together, yeah us students are rookies but we still deserve some professionalism for those type of prices. Won't be buying anything from snap on until you people send me my screw driver that I warrantied but never got back and can't get ahold of no one. Us students use these tools to learn with, we can't learn if you all can't send us are tools back from warranty, also please look into who is sending used tools. I wasn't even proud to show anyone due to the condition I received my tools in. I took the time out hoping maybe someone who cares about snap on can correct these issues I shouldn't receive wrenches were copper is showing everywhere, some have welds that make that wrench useless. I payed a lot of money to be treated like this.

Poor quality if your a heavy haulage mechanic, overpriced, the 18v batteries are weak. The representative only come round on payday so they can collect the bag full of cash and pee off for another 3 weeks. God forbid your tools break ie 1/2 inch air gun £185 to be sent away for repair which will take months. I'm done with them switching to milwaukee for my battery kit they are far superior. Don't waste your money.