Snap-on ToolsReviews of snapon.com

Your company is fixing to be the reason me and my husband divorce and my kids are gonna be left without a dad! I'm so sick of your stupid truck coming to where my husband works and his stupid a$$ for buying your junk! We can't afford groceries bills and your extra 135.00 dollars a week.

DO NOT BUY !!!!!!!! These are not fit for purpose , worst fake teeth I've ever seen , do not even fit your teeth , will not stay in month ,gel is not even a bonding technique cannot be used at all , total con . Reporting to trading standards and the police

Snap on tools are the most over priced garbage tools you’ll ever buy there electric tools are the worst garbage batteries and tool and you only get 1yr warranty that’s bulls**t I switched to Milwaukee more power better looking and cheaper plus you get a 5 yr warranty never been happier I suggest you do the same and as far as there sockets they are s**t alway cracking I bought a set of harbor freight sockets to compare and they out performed snap on s**t sockets so don’t buy them either there torque and Allen sockets are junk as well always snapping off and rounding off or coming out of the holder so a long story short don’t buy snap on tools they are overpriced s**t junk tools and you’ll just end up beating your head into a wall saying why! Did I buy snap on tools I have broken s**t garbage tool that I can’t even afford so don’t waste your time PS F4CK YOU SNAP ON 🖕

Took my broken BLUEPOINT 1/2 drive air impact gun to the local sales van to see if he could have it repaired for me he took one look at my machine and said take it away it's to old and we don't do parts for that model anymore to which I replied to the rep what happened to the lifetime guarantee he replied its too old but I can sell you a new one,well not a chance I will never buy another snap on tool as long as i live they are only interested in money they can make out of people .hello Milwaukee

We used this company for 8 years and were great supporters.Our mechanics were too. They lost their franchisee in our area and we have not had service from them for over two months.Four scan tools were purchased over the years together with many thousands of dollars of tools. They company motto is not to let their field managers or their middle managers take calls. The buck stops at customer service. I left 4 messages for ADRIAN or WILL to call and to date no response and no call back. WILL will not call back....excuse the pun. Their motto is not to let the neighboring franchisee service our area whist they have a new franchisee. In this case the neighboring franchisee is an employee of Snap on and they prevent him from servicing us. No bending of rules to service their loyal customers. However, they will allow us to travel to the neighboring suburb and purchase from the same franchisee that they prevent to come over to service us............HOW BIZZARE. YOU HAVE LOST US AS A CLINET. GO TO MILWAKEE AS THEY HAVE GOOD TOOLS ALSO.

I sent Snap on, UK? an email and await a response to my broken tool that is 30 years old with a lifetime guarantee. The last time I'm tried to claim they refused my claim. It was worn out. The new terms and conditions of Snap on Tools state lots of conditions. I paid 3 times the cost of a normal tools for lifetime guarantee and when I need this to happen I expect it to happen. I am alive and the tools clearly states it's part number and maker. Update to come soon. Should I believe all the negative things I see on line? I don't know. Having worked for Mac tools at some point I have some thoughts. Snap on. Please respond to my email. All the best David update 20th Feb. I wrote to Snap-on uk and now get this response. DoNotReply at snapon.com. Write to Snap-on uk and it reverts to .com? The robot says, Thank you for contacting the Snap-on Tools Customer Care Center. Please note, currently it is taking up to 3 days to respond to email. I aksed for a local cusotmer services to get back to me now. I assumed this post would be monitored? lets wait a few days and see. Update today 21st Feb. Good news the USA passed me to the uk Ketting Office 01536413800 and then to their local Dealer Andy he has lots of tools in the van and he is going to help me with a replacement tool, he has to order one for me. Very professions service. David

i always had the best opinion of snap on for the longest time i had a good rep who was reliable in columbus ohio, but since moving i have contacted snap on customer service center to move to the local franchisee but in 4 months i have tried 7 times to get him to come and repair my 1/2 inch -3/8 adaptor and i havent so much as had a response or a visit since i started this job, poor service, no customer support, dont care attitude for people who have spent millions buying over priced tools because of the quality are now being crapped on i will not be one anymore i will go buy proto or something i know works a lifetime

"Snap-on tools will not be covered by warranty if purchased from eBay. I bought an $800 ratcheting wrench set from eBay, almost new, and the 18mm ratcheting wrench didn't work. I contacted Snap-on, and here is their response:" for that much money on Snap-on they should cover it. " Thank you for contacting Snap-on Tools. I am sorry to hear that your wrench is not working. As you have indicated that you purchased the tool from Ebay, the wrench does not carry a warranty. The lifetime warranty is for the original purchaser who purchased the tool from Snap-on. Thank You, Heidi Snap-on Tools Customer Liaison U.S. 877-762-7664 Canada 866-824-0524 M-F 9:00 AM – 5:00 PM CST