Snap-on ToolsReviews of snapon.com

Older 1/4" ratchet, handle snapped in my hand. Was a bit shocked. Returned it for warranty, they refused. Said it was abused!! Lol! I guess just using a 1/4 in rachet wrench is abuse by their standards! What garbage. Never buying that overpriced cr@p again. I have several sets and my top end Mastercraft black set has never failed me, and my go to. Snap-on is sh!t.

you buy tools for top price and when you want to warrentee there is not snap on truck available and when you phone customer service and they try to asign someone for you he does not want to do anything for you ... a blue point tire gauge that i spend well over 100 dollars he decided to get me one from amazon for 20 dollars after calling him so many times which they dont return my call used diffrent cell phone then they answer once and then when they know who we are they dont answer and customer service is usless they support the truck driver bucause they dont have enough drivers i guess... so why pay top dollar for tools. if i would buy these tools for much less then snap on i can return it to my local store for a new one on the spot ... snap on you will go out of business very soon if you keep treating your customer this way the snap on driver name is JOE GANNON DO NOT USE HIM HE IS A SCAMMER RUDE AND EVERY THING ELSE BE CAREFULL

We are at the point of removing snap on from our facility. FOr 1 year we have not had a franchise tool route owner, our previous was removed by Snap on. Been dealing with district manager who does not want to recitify the situation and has said he will not service us in till a new franchise person is found. ANd they have no leads at all, after 1 year. Very poor corporate support after we invested a ton of money in the past few years.

Spent a fortune on tools knowing that i have lifetime warranty...got lots of tools that need replacing or repaired...now the driver got another area and vanished,no phone,media...nothing Contacted Snap on and they canot do nothing...waste of money

what do you do if you bought a snap on tool and the dealer retired, snap on won't honor warranty with without receipt and I can't get any dealer to warranty anything because they say you didn't buy it from me

I have been waiting 10 months for the trims on my toolbox … 4 years for a replacement key…. The customer service are pleasant but do not deliver… I will not spend another penny with them…. Absolutely disgusting company to deal with

DO NOT BUY SNAP-ON TOOLS They try to wriggle out of replacing defective tools that don't stand the distance - even when a replacement warranty covers them. We purchased a new trolley floor jack that failed four months after purchase. Six months later, the jack is still being repaired. Apparently, Jacks are not included in their replacement warranty scheme. In the end, under pressure, they had to supply us with a loan jack because they didn't have the parts to fix our new jack. (still hasn't arrived) However, in the meantime, we had to purchase another jack from Repco for half the price, which still works perfectly. AVOID SNAP-ON. They do not stand behind the equipment they sell like they say they do. That's why they don't have a Google Review in Australia and such a low rating on Trust Pilot. 1.5 stars is the lowest rating we have ever seen and everyone at Snap-On management should be ashamed of this low rating. Current Management should be replaced and the reputation of this company rebuilt.

Just very disappointed with the new rep. Showed up twice, 3 months ago, I did not need a new snap-on tool box at that time. I have already 1&1/2 Taco wagons, with top boxes already. Blew me off the past 2-1/2 months. Wanted to update some tools and warranty 2 extensions. Sucks when you have to purchase replacements from another tool dealer that has integrity. MATCO! - EVERY WEEK THERE HERE.