Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

These people are thieves

What was advertised is not what we got. Forced to clean yard and house or stay week in filth. Infestation with fleas and piles of trash in yard. The cabin was filthy. We had dirty dishes in the cabinet and caked on food on the serving spoons and spatula. The bath tub actually had a ring of grime. There were fleas in one of the bedrooms, so we assume this was from the previous stay. We were told it had a big screen TV with easy access for your daughters movie player. This translated into a maybe 35" inch TV from 2000, that requires some major magic to get the HDMI in. The grill still had left over food on it and the front yard had a bag of random trash spread all over it.. We called to alert someone that this state of this property was so poor and could not get any assistance. We wound up spending a day of our vacation cleaning the house and picking up trash so our daughter wouldn't have to spend her time in filth. The house was also not "secluded" as promised. We had to listen to birthday parties and what may have been a drunk brawl one night with loud banging and sounds of something heavy being crashed with cheers. We also never got nor could get our promised discount discount coupons (A selling factor on this cabin)

DO NOT STAY IN ABOVE AND BEYOND!!!!! I got here and there was no power for a hour. I called the emergency line and they said someone would be on their way. Well 20 mins after the call they called me to see if the power was on. It had popped back on without anyone coming to check. Then there was NO WIFI!! What place doesn’t offer FREE wifi??!! You had to pay $3.99 for a hour🤨.. NEXT the tub upstairs stared leaking water down stairs!!! After all this I’m done and cut my trip a day almost 2 days short. They will never have to worry about me again!!! PLEASE READ REVIEWS

If I could do 0 stars I would worst experience in my life whenever me and my family left there cabin they tried to lie and say we broke a lamp and took 300 dollars from my account and when I asked for pictures of the so called damages I kept getting excuses oh the maid has the pictures well they never sent me the pictures lucky for me my bank gave me my money back and made them pay my bank back!!!

Even if everything worked properly you would still get a bad review because of how dirty the cabin was when we got there despite the 'cleaning fee' you got paid.

We came to beautiful Gatlinburg to have amazing friends together. There were 27 of us, of which 13 were children. We rented this cabin for the pool, 2 hot tubes, and game room for the kids. All of which were broke and did not work. On the first floor the washer was broken, no electricity on the main side of the kitchen, the water in downstairs indoor jacuzzi tub would not shut off completely(the kids used it once because they were so disappointed that the outdoor hot tubes were broken) the pull out couch was completely broken. On the second floor, the air hockey table did not blow enough air to play the game, the Foos ball table men were broken, so you couldn’t play that either, and the elevator was also not working, and outside of the cabin had trash all around it. I called the property 8 times during our 4 day stay and NEVER received 1 call back, they just kept telling me “Someone” would call us back. On the day we left, maintenance pulled in our driveway and then backed out, waiting for us to leave. We had to venture out and spend more money. We still had fun considering the amazing group of people we were with, but a few days after leaving the cabin, a few of us broke out with bites all over our bodies that itched like CRAZY. I had to go to the doctor because of this. The doctor said I was allergic to the bed bug bites I had all over me. Once again I called and asked to speak to the manager Josh, to let him know that I think our cabin had bud bugs. He said he would call me back, I never heard back from him. I called back 2 days later and his exact words were,” We didn’t see anything.” I never got even got an apology for all the things wrong with the cabin or the bed bugs that came along with it. Colonial properties should be ashamed of their selves. They know absolutely nothing about customer service and they are using false advertisement with the amenities that were supposed to be in this cabin. I never received any money back or any sort of compensation for the lack of this cabin or the sickness that I got after staying there. I can’t believe people treat people this way!!! It’s really sad! I hope somebody else read this so they don’t go through the same thing!

Had a great time at Oak Tree Lodge! We had the cutest visitor come see us, a baby raccoon. Everyone at the office was awesome and it was super convenient being able to go straight to the cabin without sitting at an office to check in. Definitely using them again!

We rented Serenity Sanctuary for a church gathering. WOW!!! This was amazing! The home looked so well kept, clean and inviting. Office staff kept checking on us to see if we needed anything, even wished us a safe trip home. Everyone was so nice and the property was beautiful!