Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

We rented Cabin T for out anniversary getaway. The hot tub was broken and had been for at least a month, we were not notified until we called and asked about it. Their response was to offer us a $25/night refund, so we get back $75 out of an $850 rental, what a joke. The ice maker was broken, one of the toilet seats was broken, one of the others had a sub par repair. Toilet seats are about the easiest thing to repair. The furniture was old and broken down, not comfortable at all. 2 of the outlets in the master bedroom were loose and unsafe to use. The ceiling fan in the sun porch was hanging so low that we were afraid it would hit us in the head if we turned it on. There is no TV service except streaming, which is ok, but we were not informed of this ahead of time. Also, the internet kept going out, so be prepared to reboot the router at least once per day. Overall it is not a horrible cabin, but they are charging a 5 star rate for a 2 star (at best) cabin. There were no checkout instructions, so we left everything as so they could tell what needed cleaned. We usually try to clean up as much as possible but didn't know what to do with the dirty linens and towels, so the towels were left on the floor and the bed clothes were left in a pile on the bed.

When we arrived, the cabin was hot and smelled musty. Main level had 3 couches, the cloth couch stained. The bottom level had soaking wet carpet, a fan blowing on the carpet, a shop vac plugged in, someone's tools and boots, and the A/C closet in the laundry room had standing water. No heads up, no instruction. When I texted the help # they said to call the property manager the next day. They did send someone the next day but I'm not sure what was done b/c that a/c closet was locked, fan still running, and carpet stayed wet all week- smelled sour by the last few days (we stayed sat-sat) and my kids slept down there. I've never experienced bed bugs but my 5 year old and I both have tons of bites that I'm 99% sure came from bed bugs at the cabin. I tried to cook a few times after going to Publix to buy pans- but when I saw roaches around the stove multiple times, my daughter and I couldn't stomach eating in the cabin, which was the whole point of renting this place to save money not having to eat out every meal. There weren't enough towels for my family and towels that were there had to be washed b/c they felt crunchy, like they'd never been washed. Overall, very disappointed in the lack of cleanliness and the price I paid to be eaten alive by bedbugs. Disgusting. I gave 1 star- only b/c the location was great but we tried to stay out of the cabin as much as possible all week. It was not the restful oasis they made it out to be.

BUYER BEWARE!!! BUYER BEWARE!! Do not rent from this company!! I made reservations for a cabin, expecting the wonderful experience as advertised. I called Colonial Properties two weeks prior to my arrival, to find out if they had a shuttle service from the Knoxville airport, or should I book a rental car, as my flight was coming in after the rental companies close at 5pm. The Colonial representative informed me that they do not have a shuttle service (understandable), however, she then told me that a rental car wasn’t necessary- due to the fact that it was much more convenient, and economical to use Uber, as they were so abundant at the airport, and in the Pigeon Forge area. WRONG!!! Upon my arrival at Knoxville airport, I tried to get an Uber. After waiting for two hours, a driver showed up. I get in the car, he then proceeds to tell me that Uber drivers do not take the fare to pigeon forge, due to the fact that it is not worth their time, for the time/ distance factor. At this point, it’s approaching midnight. I had to negotiate with the driver to pay him personally to drive me to my cabin. In addition, I had to leave my luggage behind. and get it delivered by the airline- or risk no way of getting to my cabin at all. Arrival at the cabin: no Wi-Fi, no cellphone service. How can Colonial suggest Uber, knowing good and well there is no Wi-Fi or cellular service to contact anyone?? How does that fail to be mentioned during a voice to voice conversation over amenities and transportation?? Here I sit, under a barn, in the rain- to get one bar of cellphone service, after hiking half way down a mountain, I am Hodgkin’s lymphoma and CLL leukemia patient, with no communication, ABSOLUTELY NO TRANSPORTATION OR MEANS TO GET ANY because UBER IS VIRTUALLY NONEXISTENT OUT HERE (rental cars are, of course, unavailable at such short notice, had I known this I would have reserved one two weeks ago when I spoke to the CP agent), none my cancer medication, clothes, etc, have no way to get food or water, all based on gross misrepresentation by COLONIAL PROPERTIES! BUYER BEWARE! This company is not what they portray as upscale cabin rentals whatsoever. The reviews are picked and chosen obviously. Let’s see if this one gets posted. I will be following up on every review platform available to expose this rip off!! As well as my attorney for gross misrepresentation at the expense of my health, bank account, and hopes of a relaxing vacation, only to get nothing but more pain and suffering

Not even worth the 1 star it made me click! This is by far the worst management I’ve ever experienced! We rented a cabin, paid over $2,000 up front & half of our family is now sick with covid & they said they didn’t offer any thing based on covid. EXCUSE ME- we are in a whole new world now days & it isn’t just something you can predict! They didn’t offer to refund any monies or partial / or a credit for another time / stay. We would have gladly accept another offer to stay, a credit or even half back. But they literally just cancelled out reservation!

LIES, LIES AND MORE LIES! I rented a cabin in January 2022, for our trip in June 2022. When speaking with Rhonda, I asked that if we needed to cancel, what would the charge be? She said it would be what I paid for the insurance $424.77 and an $80 processing fee, that would be all. Unfortunately because of medical reasons, we had to cancel and a lot more money was deducted!! Mind you, we are in Feb 2022 and the reservation was not until June 2022!! DON'T BELIEVE A WORD THEY SAY!

Terrible experience!!! a huge rat ran over my daughters arm in the cabin and we called the emergency line and they wouldn’t do anything about it!!! And it was dirty and beds not made etc! We came home 2 days early and they wouldn’t give refund! I wish we never booked this place! Manager very rude too!!!!

So disappointed, we stayed in Keeton on the Creek, very dirty, pool table was

Keaton's Firefly Meadow, Pidgeon Forge We stayed at Keaton's Firefly Meadow. I will be notifying the health department to condemn this facility until safety and Contaminated issues are addressed!