Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

Our family rented the Keaton's Firefly Meadow cabin. We were so excited when looking at the photos and looking forward to our weeks vacation Unfortunately, the pictures are a lot better than the reality. The place is run down. The place was not clean. We had to wash dishes that were in the cabinets supposedly clean. Doors on the kitchen cabinets were ready to fall off. In the bedroom, one of our towels had a crusty stain or had not been washed. There was mold on the bathroom floor. Inside the bathroom cabinet there was drier toothpaste or shaving cream. My nephew found a used bloody bandage stuck to the underside of his blanket. I could go on and on. Do yourself a favor and find a reputable company to rent from.

We stayed at Keaton's Firefly Meadow. Would not recommend. They will try to scam you after you leave and try to say you made damages to furniture and fixtures that you did not do and just charge your credit card a random $2,000 with no explanation. We called to find out what the charge was for and were told we broke the couch, two tables and screen doors. The only thing we actually did was sit on a porch swing that fell because it was hung poorly.

Five little bears cabin in gatlinburg tennessee. Awful experience. Cabin need renovations interior and exterior. Furniture outdated, stained and dirty. TV cable didn't work. Bed comforters stained. Bathroom rugs stained,gray-black. 2 games in game room and they were outdated.. This was my first and last cabin rental. Definitely not worth all the money I paid.

BEDBUGS BEWARE AT BIG TIMBER CABIN. Husband spoke to josh who seemed profesional said we would get a call back a week passed so we had to call back only to be told nothing could be done we weren't expecting a full refund just the night we didn't stay. They said they found nothing when clear picture proves we found bugs. Blood stain on old pull out sofa bed. Nails sticking out on top step leading to basement,stained pillow cases,a bed supported by plastic understorage tote, old beds,outdated electric stove that one takes forever to get hot. needs a lot of work. steps leading to door dangerous.

2 bedroom, 2 1/2 bed Golf View Blvd.... The WiFi was horrible, water leaking onto the deck from the hot tub, the hot tub lights were broke, light fixtures were broken in the upstairs bedroom, we killed 3 wasps on 3 different days, during our stay, buttons broken on the jacuzzi bathtub, carpet soaking wet in the hot tub room, broken screens and windows with NO screens at all, leaking ceiling from maybe a broken pipe, on the bottom floor, all darts to the dart game were broken, broken / chipped dishes, someone cut up / sliced up the kitchen counter, dirty dishes and pans, furniture worn and needs to be replaced, the cabin was old and needs to all be upgraded and RE-DONE!!! Low water pressure and no hot water, after one person takes a bath or a shower. We haven’t taken a vacation since December 2019 and THIS is our first getaway and the cabin was old, rundown and not comfortable to stay in!! My kids are virtual learning and they constantly got kicked off the WiFi because the reception was so terrible!!! We stayed at “It’s A Wonderful Life”, but it was NOT A Wonderful Life at all!!!!! It rained most of our trip, so the LEAST we wanted was to have a nice comfortable cabin to stay in and play family games.

We recently rented the Home Tweet Home cabin from them in Pigeon Forge, TN. The cabin itself was decorated very cute, very spacious, offered nice amenities. What we didn't appreciate was the customer service. It was AWFUL! We were supposed to have a hot tub on the deck, of which didn't work and they said since its an amenity they are not required to fix it. When we called them, they did send someone out 4 hours later. We also had outlets that didn't work, a lamp that was broken and a very clogged sink that they didn't fix. Once again, very disappointing. Then our water got shut off and we had no running water. Come to find out, they had sold that cabin and it was taking over new ownership and we were never told, hence they didn't care if they fixed stuff or not. They took forever to call us back on things and were rude when they did. NOTHING ever got fixed, including the hot tub and have not made it right yet. DO NOT rent from them.

We booked KEY BLUFF for five night starting 1-24-21 and left 1-29-21..The house was nice and had a nice view on clear days..Inside the cabin was clean and fresh..everything as described..Our problems were it took 30 minutes to figure out the WIFI do to 3 routers hooked up as one..The mattresses were average at best..The HOT TUB had globs of hair floating in the water and there was trash spread around the entire property ..Lots of trash all around the cans like an animal tore through it a month or two earlier..Disappointing to say the least..The office sent someone to pick up trash the next day and offered a coupon or partial refund but never gave either one. I took pictures of all of these issues..

They left us stranded! After driving 8 hours and arriving at check in time we were told our cabin was “unavailable”. Speaking to Josh I asked what were we supposed to do. He responded not his problem. He was rude, belligerent and offered no options for us. It was 19degrees outside we had our small dogs and no place to stay for our week long vacation. Day after Christmas nothing available. After more than two hours we found a hotel an hour from Pigeon Forge. I have never experienced such rudeness and lack of customer care. If the owners of the cabin (assuming there really was a cabin) knew how they treated guests they would move their business! Don’t trust these people! They take your money early in the process and leave you stranded with no accommodations.