Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

Reservation #138084 Reservation originally made through Josh Hughes They moved me three times to different cabins that were of lesser value than the one I paid for. The first time they moved us, they called a week after placing the reservations, and told me that the place I had rented was being taken off their site. No big deal. They offered me a crappier cabin, I declined, sent them a link to a cabin that was the same value. They said great, booked me for that cabin. The second time they moved me, they said the owner was getting the floors done on the cabin I chose after my first reservation was "canceled" by them. They did it the day before the trip, and "Josh" claimed he called but I had no missed call from him. I even checked my phone bill. Nothing. When we arrived at the cabin they moved us into, we had no running water, the fireplace didn't work, and the tv didn't work. They had one DVD available to watch, ironic it was Anger Management. Since we had no running water, we couldn’t brush our teeth for the night and couldn’t make coffee in the morning. I then proceeded to call more than three times, each time to be put on hold. This was also at about 9 a.m till almost 10 a.m because they would not speak to me any time I called. Finally I called a sixth time and when she asked can I put you on hold I said "No I have no running water and you keep putting me on hold." Worst almost $600 I spent. It took until almost 4 p.m. before they had us relocated into another cheaper cabin, than the very first one I had reserved. Never reimbursed for the difference and didn't add an extra night for the total inconvenience. When I told them the issue was no running water, it took them another hour to send a repair man out to tell us he couldn't do anything. Then another 30 minutes for us to get a new cabin. Nothing reimbursed and we essentially wasted a full day because we couldn't shower, we couldn't go anywhere waiting on the repairman, we couldn't prepare food because we needed the water with what we brought, and they refused to even talk to us about anything until "they assessed" if the pipes were frozen. Save your money, this is a scam. They don't care about customer service and will try and have you change your cabin to a lesser value. Such a scam. Update: My friend stayed with us and lost her book here. She called a week after our stay and asked if the book had been found after cleaning the cabin. The customer service than told us they hadn't had anyone out there to clean the cabin and lost items are our fault. She proceeded to tell them our experience was terrible and they had to relocate us because of no running water and didn't allow her the time to make sure she got her book. After she questioned why it's been a week and they haven't cleaned the cabin, they agreed to check and see if the book was even there. Found the book, took another week to mail the book. They don't clean their cabins for over a week? We had no running water and couldn't flush the toilets. That's gross. Cabin I booked first: Absolute Pleasure 2nd Cabin (redoing floors cabin): Dream Scape 3rd Cabin with no running water: Above and Beyond 4th and last cabin we finally ended up with: A Happy Haven The cabin we ended up with was more in the mountains but the views and cabin were crap compared to what I originally paid for.

The worst cabin I have ever stayed in! It was filthy upon arrival, the dishes were dirty, there was dust under the beds and in the corners of the rooms, the toilet looked like it hadn't been cleaned in months and was grimy. Apart from all of the uncleanliness, the Happy Hiker has a very dangerous plumbing issue, when we tried to turn on the hot tub upstairs, our friends downstairs were getting severely leaked on from the ceiling. They weren't able to sleep in the bed as it was drenched in nasty smelling water. This horrible incident caused them to sleep on the FLOOR! Which was beyond filthy, and they did not leave us extra bedding or sheets to sleep on. We gave them our extra pillows and noticed they too were disgusting with yellow and brown stains all over the pillows. When we tried to speak to the manager to inform them of the issues, they didn't answer the phone until after we checked out. And once we finally spoke to them they showed no remorse for our situation, stating that "they could have helped us if we had called earlier." Keep in mind this happened at 2 in the morning, and they didn't answer any of our attemped calls. The manager we spoke with made every attempt to belittle us as we were simply trying to explain the situation as it happened. We weren't trying to be reimbursed or have any money returned, we just wanted to explain the dangers of the situation and that someone can be extremely hurt or even killed if the ceiling were to cave in and fall on someone. And who would want to get injured or killed on vacation, when you're going there to relax and get away from stress of daily life. Overall, our vacation experience was ruined thanks to the dirty cabin, horrid conditions, and insensitive staff showing no remorse for our safety. I would have rated it 0/5 stars if I could. Please be careful booking anything from Colonial Properties.

We stayed at the Happy Hiker. I could not have been more pleased. The cabin had a wonderful view and the deck with the hot tub and grill was the perfect gathering spot for the family after a long day enjoying everything Gatlinburg has to offer. The kitchen had everything you needed. The cabin is just minutes from the main trolley stop. We spent a day hiking near the cabin and found a hidden waterfall . The beds were so comfortable and it had all the luxury of home, even had a gaming room. The kids played in it every night and wifi. This is the perfect getaway for any family. If you havent been yet what are you waiting for?

My husband and I brought our 3 kids ages 14, 12, & 11 up for our nephews wedding in November 2017. I had been to Gatlinburg/Pigeon Forge many times but it was a first for the rest of my family. They absolutely loved it especially the cabin. My oldest child is severely handicapped & it was really nice having the game room where we could all hang out together. The cabin was extremely nice with lots of room, the views were spectacular, and the location being about halfway between Gatlinburg & Pigeon Forge couldn’t have been better. Our cabin had a log book and a game where the family before hides a couple of dollars & after figuring out the clues your family locates the money, & then you provide clues & hide the money again for the next family....a treasure hunt! Fabulous idea. We will definitely be back very soon. The Thomas Family Brian, Mitzi, Maddie Lane, Mackenzie Lee, & Maddox 11/2017

Would rate this company a zero if I could. Gave us a broken mattress that couldn't be used so my wife who is 7 months pregnant had to sleep on an air mattress on the floor.

It was an amazing honeymoon an place to stay very welcoming...we had one problem with the door locks they came as soon as we called.plan to come back soon

If I could put less than one star I would. Me and my husband stay in Gatlinburg every year and have never had a problem like this. Everyone is very very rude. We booked bear view too and it was absolutely disgusting, looked nothing like the pictures stated online. There were stains all over the carpet, jacuzzi bathtub was leaking upstairs, and the ceilings had been leaking and the paint was all chipped and cracked. It was SO outdated. And the outside looked like a super 8 motel. Me and my husband showed up and it was horrible. We called to ask for a refund and we spoke with josh and I told him I would like a refund and he responded with ok we will get that canceled for you. Well after 8 business days the money hasn’t gone back ($633). So I call and spoke to josh again, and he tells me he never said that. So then I speak to the property manager Michelle and she was utterly rude!!! I suggest you save your money and stay somewhere a lot nicer.

No water pressure no cell service no help from the front desk no phone to call anyone no help from Facebook and left a comment no replied back left a comment like this on there Facebook only to be blocked and never heard from or seen again!