Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

Rented a Barefoot By The River cabin early Oct. Location was beautiful. and the cabin was nice, but it seems that this rental agency cares more about the money they're making instead of pleasing the patrons. The fireplace was not working. I called them and they gave me excuses. A coffee machine was available, but there were no filters. The #12 ball on the billiard table was missing pieces of the outer layer, making it jump instead of rolling smoothly.The heart shaped tub in the bathroom was beautiful, but the hot water heater couldn't supply the demand needed for the tub. One small tube of body wash wasn't sufficient for a couple staying 3 days. The cleaning crew failed to notice the bee hive in the rear porch by the hot tub, along with the spider webs. Except for the hot water heater, the aforementioned costs very little. No one should expect this if you're paying $300 a night. I was disappointed.

PLEASE FOLKS- Do yourself a favor and look at recent reviews on here as well as BBB. Manager Josh thinks he is the bomb diggity and its apparent in everyone else's claims. Poor management. Mouse feces throughout the kitchen (drawers, cabinets, everywhere) and on two of the beds. Linens were not properly cleaned (stains on comforter and shams). Smoke detectors not working properly. Sofa sleeper broken and unable to use. ZERO attempts to make this right. No housekeeper, no partial refund, no apology.

Dont stay with these people...their cabins are disgusting, dirty, the sewage is backing up, nothing has been swept, cobs webs everywhere. (Their website is definitely fraudulent...places look nothing like the advertising).We had to be moved due to the back up of sewage gases into the cabin. They moved us into town in a condo with no amenities and still wanted us to pay the cabin prices and a cleaning fee and it hasn't been cleaned in months...we only slept there from midnight almost 1 am until 8 am...and all 4 people had to shower in one bathroom....we never used any other amenities. Terrible service, terrible customer service to expect people to pay over $550 out of the $700 we paid for a private cabin, with hot tub, fire pit etc..for basically a hotel room with a kitchen and no other amenities..... worst service ever out of the 15 yrs we've been going to pigeon forge. Please save your money!!!

We rented the Laural hill cabin for labor day weekend and it was horrible the cabin had a roof leak and the ceiling was falling in the kitchen table fell apart just by putting a elbow on it and the billard table had the pockets cut out of it I called the after hours number and the lady was rude and hung up on me the next morning I called colonial properties office the manager said he was not going to give us a refund but if I would buy 2 more nights he would give me 1 more night for free like I really wanted to stay in that run down crappy cabin 3 more nights

Cabin was nice, loved the area, it was not clean. I wrote my name in the dust on cannisters, wall hangings and fireplace decorations. There was feces on the rim of the toilet, and only 2 jets in the jacuzzi tub worked. Microwave vents were greasy and dirty. Blinds were dusty and the door shades were falling apart. Pots and pans were a whole different story.When I checked out Colonial sent a message to see if all was ok or We need to talk. I hit We need to talk, I've been home 3 weeks without a response from them. We stayed in Snuggled Inn . I would not use this rental agency again nor would I recommend it.Maybe a new cleaning crew and some updating would help.

After we got there, we found the cabin not cleaned, dirty bed linens, dirty bath towels, towels all over the floor, bathroom was uncleaned. When we called the management, Josh, was unapologetic, rude, claimed they had 24 hours to fix the problem per the rental agreement. I reviewed the contract, that was a lie, when I told him that, he became increasingly rude. We waited over 3 hours for the cleaning crew, horrible service all the way around. Will never stay here again.

Second time staying at a cabin through colonial properties. First time the cleaning was sub par. Really just a quick wipe down. All dart tips broken, a huge dirt ring in the jacuzzi tub, the couch reeked of sour sweat, and small game pieces left out and around. This time i picked the very small forever mine for 110 a night, not including the cleaning fees for the poor cleaning job plus other charges. Not complaining about the size because i picked that but it is the worst bed I have ever tried to sleep in. It was a super loud creeky bed and the only time i've seen a bed that can be both worn out and hard. All parts of the bed sank to the middle, causing back pain and the hardness came from a memory foam topper to try to hide it. The appliances are roughly early 90s but the range top is the only thing that bothers me. Its barely held together. One tv is an old tube and the other flat screen doesnt even have an hdmi port. My argument for 110 dollars a day they cant afford to update the range, tvs, and bed. 2 thousand dollars for nice updates that they can recover from rental costs quickly.

Do not EVER stay at Smoky Mountain Dreams cabins (owned by Colonial Properties.) My wife and I go to a cabin to relax. In other words we want to sit in a hot tub, read out on the deck, watch movies, and take naps whenever we feel like it...all the things we cannot do at home. We do this to get away from life and have a little peace and quiet to recharge. We live locally so we can go to Dollywood, see the sights, etc whenever we want. We just want to stay at at cabin all day and enjoy the quiet. Our last vacation with just us was 4 years ago so we were long overdue and due to events in the past several months we desperately needed this. We have been saving up and held off on our vacations till the end of the year. After looking through A LOT of cabin rentals (one of my least favorite things to do) we chose a cabin called "Mountain Movie Inn" which is apparently managed by Smoky Mountain Dreams which I guess is owned by Colonial Properties. It had a theater room and a hot tub on the deck and looked to be surrounded by woods. The pictures show what appear to be a semi-secluded cabin but before we booked it I called and asked how secluded it was and the lady said it was in a community but the surrounding trees give privacy. Well...I posted their website's pictures with this review and the actual pictures I took and as you can see this is the definition of false advertisement. We arrived on Sunday 11/4/18 and immediately called the office because the cabin is crammed between two other cabins and one of them had construction going on (obviously the pictures on their website were taken before the other two cabins were built.) The lady said she would have the owner call us the next morning. Well that evening we got in the hot tub only to have the people on our left come out, turn on both their upper and lower deck lights which illuminated our deck because the decks are so close. Two teens came out and proceeded to splash and wrestle around in their hot tub like they were at the YMCA. This went on till after 1am. Like I said, the bigger issues is that we are literally a few yards from each other and our whole deck was lit up by their lights. So then the next morning at 7am the construction started on the cabin to our right. As you can see in the pictures the cabins are so close that is sounded like it is right in our room. We also could not sit in the hot tub during the day because I didn't find it relaxing with all the construction going on and workers within a few yards of the hot tub just standing around (nor did my wife want to sit in a hot tub in front of all of them.) So I called the office when they opened at 9am and told them this would not work and explained the reasons. The manger Josh said he would look around for any other available cabins and call me back. He did within a few minutes but told me that he had no other cabins. Then silence. So I said, "So...what are my options here...". He said, "Well I told you I don't have any other cabins." So I replied, "So what are you trying to tell me...I am supposed to pay for this whole week?!?" He got snippy and said, "That's not what I said." I explained the reasons we did not want to stay there with him cutting me off every time I tried to speak. I was very calm and polite and even said that to him. I said "Look I am frustrated and not happy and am trying to remain calm about this and talk it out with you." He said "Well did you call and ask if the cabin was secluded before you rented it?!?" (I guess he was insinuating that we shouldn't trust the pictures.) I told him I absolutely did call and someone obviously lied to me (I have the call log to prove all of this.) He said that he can't help it if someone starts building cabins around theirs and very sarcastically said, "What would YOU do if someone just started building a house next to yours?!?" I told him the bigger issue was not that there were cabins that had been built around this one...but that they obviously took those photos years ago before the first one was ever built next to them and had they posted accurate pictures on their website of what their cabin actually looks like now we would've never picked that cabin. So they were obviously hiding it. I suggested that they could've even put up some type of blinds on each end of the deck to provide some type of privacy. Again he got snippy with me and said, "This is not my cabin, I just manage it." He said he would refund me the rest of the week and that I needed to be out in 2 hours. We were there less than 24 hours but cleaned up anything we did use or mess up. We never used the grill and even ran the dishwasher before we left with the few dishes we did use. At this point I am still on the hook for cleaning fees, maintenance fees, and the one day (technically 1/2 day) to the tune of $360. They are refunding the rest but obviously that will not show up in my account for 7-10 days. So my wife and I are now back home. We basically paid $360 to pack our car 3 times and drive to Pigeon Forge for one night. I plan on leaving reviews everywhere and at this point am contacting my attorney because not only did we lose $360, we have wasted both of our remaining weeks of vacation, wasted a complete day, gas, stress, time spent looking for the cabin and driving to and from Pigeon Forge in traffic.