Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

I don't know where to start. Our whole vacation has been ruined due to their slow and sloppy service.  Our first night at Theater in the sky, we suffered from freezing temperature in our cabin due to electric disturbments. No generators, and no small heaters for an emergency like this. On Sunday, we woke up on low water pressure, which ended up with no water after a couple of hours. We called the emergency line many times, asking for any kind of help, even some water gallons. He was rude, and he did nothing to help us out. On Monday, we started calling them as early as 9:00. I spoke to Amber many times, and she said that we are her first work order for the day. We spoke to Amanda and she promised us the water will be fixed the same day and then we will discuss the refund for the night that we spent with no water. we waited patiently for a long time with no luck in having the water back. Due to clogged toilets, no drinking water and no water to shower or wash our hands. We had to go out, which was not in our plan to buy water. We got stuck in the traffic jam; it was really hard to find water that we had to check different places to find it. Last time we called the management office around 5:00 when the storm had just started, Alexis said the  service truck was on the way and might not be able to make it due to road conditions. She promised to keep me posted but never contacted us. I called at 6:30 to check if the water was fixed but no one answered. On our way back, the roads were blocked due to the snow. We couldn't make it back to our cabin. We had to reserve a hotel to sleep the night in. I don't understand why they would rent out cabins if they are not ready for these kinds of emergencies. We stayed four days without water. Their management have been promising us since day one that we will get the water back shortly. We decide to leave early because we can't take it anymore. The bathrooms are filled with filth, and the smell is unbearable. We can't wash dishes, clothes, or even take a bath. We can't use the bathtub or hot tub since there is no water.  We were planning to relax in the cabin, it was anything, but relaxing. We spent our time contacting them and trying to get help. They offered a refund only for the night that we didn't spend at the cabin. And only 10% discount for the miserable nights that we spent when we believed them that they would fix the water and had no other place to stay at.

The cabin was selected based on false advertising. The game room was inoperable and the theater room was located to far from the wifi router and didn't work either. Overall a complete disaster.

We will NEVER book with Colonial again and will warn everyone not to either. they absolutely ruined our vacation. Upon entering we were hit with the worst odor / smell we have ever encountered. It was enough to make you physically ill after smelling it for extended period of time. It was a dead animal/dead rat smell that was in the entire place but mainly in the entryway, living room, kitchen, areas though smell was in all rooms. Fireplace was non operational as well and wasn't even finished with trim so it allowed the freezing air from outside to pour inside. Hot water heater was turned off so we had to figure out how to get that turned on and heated up. I immediately text 2 different numbers that had been texting me that day welcoming us for our stay. I sent the same messages to both numbers only to get absolutely no response whatsoever. I then called the emergency number and spoke to someone explaining the smell / odor as we couldn't even unload our luggage etc as then this smell would've been permeated onto all our clothes and belongings. We were told someone would be sent out ASAP. We never received any call, text etc that night from management. We waited for 45-60 minutes and nobody arrived so we left to get out of the smell and went to have dinner. Upon returning, there was a note on door someone had come but no info of what was done and no calls/texts to update us. The only thing done was the fireplace was fixed to turn on but still had the cold air pouring in from around the fireplace. Nothing was done about the smell. The next morning a text was received that they didn't find cause of smell but would send someone out again that day. When we came back that evening another note someone had been but again no details what was done, no calls, or texts and smell was getting worse to the point it caused us to have headaches and be nauseous from the horrible odor/smell everywhere. Still unable to unpack because our clothes would've smelled of this dead animal smell. Responded back to the morning text detailing the above but no response back. The 3rd day in the morning a work truck from a heating / AC company arrived stating they were there to check out things. Within about 20 minutes they informed us that there was a gas leak and they would be working on it. We were quite alarmed to know there was a gas leak at property especially since we were steadily using the gas heat as the temps were in the 20's and with a gas leak this could've been a deadly problem. Ath this point it was obvious our complaints were falling on deaf ears and nothing was going to be done. Management company never contacted us regarding the gas leak, to update on non response of smell/odor of dead animal smell Nothing was ever done about smell, no followup, no offer of other accommodations even though there were other locations with availability or any compensation for these issues. Even though we eventually brought our luggage in out of necessity to get clothes we would immediately close luggage back up, zipped and locked up each day. Even once arriving back home everything we owned and had taken on this vacation wreaked of this putrid smell from your cabin. We will never use this company again and would never recommend anyone to stay with Colonial Properties not only because of the problems we had with the cabin itself but because of the pure lack of response and communication from Colonial Properties which is very poor business practices.

We stayed in Keatons streams and dreams. It was a nightmare. Black mold and sewer smells after use of water and toilets. Very cold-the bottom part of house shouldn’t be considered part of the cabin at all. Management doesn’t answer your calls but still charges for a terrible experience. Dead bugs everywhere, heater sparked when turning it on, bathroom floor rotten, the support beam doesn’t touch the ground…the list goes on.

We rented blissful wonderland in Gatlinburg. It was an awful experience. The cabin was run down, dirty and in desperate need of a cleaning. When we had a leaking pipe and called the emergency line no one came. Then we noticed as the week went on the sewage system began to smell any time water was used. Sewage smell over took the entire cabin and we were trapped with no help from the rental company. Would never rent from them again.

I will NEVER rent from Colonial Properties Cabin & Resort Rentals again. Several weeks ago, I rented a cabin they listed on VRBO, received and signed the lease agreement, paid the deposit and received confirmation of my stay. Days later, the company called to tell me they were canceling my reservation because they did not realize I made reservations to check in on Thanksgiving Day, which they do not allow. I asked if they could make an exception since this was their error but they were not willing to do so. I have two weeks before we are to leave for this vacation, have purchased attraction tickets, and made travel arrangements. I'm now scrambling to find alternative accommodations. If you are considering renting from Colonial Properties, please do not. Take my advice and look elsewhere.

AWFUL! Warning do not ever rent from this company. I can not express this enough. I booked a Gatlinburg cabin them on vrbo and had to cancel the next day. within 24 hrs and they will not refund me my money. They did rent the cabin out to another guest and did not lose any money due to my cancellation. They pocketed my money and the manager Amanda refuses to give me money back. Go somewhere else!!!

Keatons Kabin and Keatons Kottage- broken, rundown, dirty, filthy, low end for too dollar! Do not recommend! It’s like paying top dollar then getting low end motel. I have pictures. Filthy floors, filthy air vents, dirty and broken furniture, unsafe chairs, broken appliances. It’s large and if you have a ton of kids they can enjoy running around with no worries because it’s already abused. We only had adults and it was gross. We read other reviews that they were charged after their stay for “broken items”. We paid $6k and I took pics when we left to protect myself. Buyer beware!