SMOKReviews of smoktech.com

Used to be a decent brand. Unfortunately in my opinion they now make the devices to intentionally break. The nord 5 pods constantly snap in half. When emailed support responded, “If the concentrated spice contains a high concentration of isoamyl acetate or glycerol triacetate, banana flavoring, it will crack.We recommend that you try a different vape oil.” I’ve been using the same brand of juice for years and never had any pods crack on me. They acknowledge the fault in the product yet continue to sell it without improving quality. I also wonder how much plastic gets into the vape juice as the integrity of the pod decreases before breaking.

DO NOT BUY! The pods of these pens leak so bad you mine as well drink the liquid. Not only that, it leaks inside of the pen eventually destroying the pen so you have to buy a new one. How sneaky are they! Way to get more money out of you! You would think after so many years of leakage that they would fix the problem, BUT they are greedy and want your money.

Do not buy it, nord 5 just gives me constant headaches, were as other vapes do not so don't throw your money away on a SMOK.

Bought Smok Rigel and unit randomly stops working after 29 days. I paid to ship it to get fixed and received the unit back with a piece of paper that says, there is nothing wrong with it and to not plug it in only use an external battery charger. I put in new batteries and it worked for 5 minutes then stops working. So now I have a faulty unit, paid to return it and had to buy a back up unit and it’s useless. $160 later and now can’t get a response, what a joke.

Ignored the warranty claim. Submitted pictures, described what was wrong, they never responded. I like their product overall, but a warranty is a warranty and not only don't they honor theirs, they ignore the response through their email all together. Not to mention their video uploader didn't. I've uploaded numerous videos since then to other sites, so it ain't me.

Bought a Smok RPM5 and leaked from first use. Spent time submitting a warranty claim on official site with pictures etc several weeks ago which has been ignored.

The mod arrived to me on November 17, 2023, I wasn't supposed to write anything, but I have to. I have bought vape equipment in other stores but have never experienced such treatment. I bought the treeboem mini mod in the smoktech store. After a long wait, the parcel arrived. I was very surprised because the box from the mod was unwrapped. I was even more surprised because there were no boxes for this mod. It was probably bigger than some box kit dragon. There was no manual, cable, etc. In response to my complaint, the company said nothing had happened, it was a minor issue. This store is an amateur, a failure!!!

Regarding their Priv Bar Turbo, It's loaded with menthol but not advertised. Dr. Cherry could've been great, but it's more like methol cherry with that strong menthol kick. Not my cup of tea at all! Smok, why ruin your flavors with mint? Guess I'll have to pass on this brand from now on.