SmodinReviews of smodin.io

Response from SmodinFeb 25, 2025

Hi Mist, Thank you for your continued feedback. We understand your frustration and truly regret that this experience has been upsetting. To clarify once again, our free trial period is one day as stated during the sign-up process. After this trial ends, the subscription automatically converts to a paid plan unless canceled within that time. It appears there was a misunderstanding regarding the trial length, which led to the charge. We also want to emphasize that after your initial concerns, we took immediate action by removing your payment details from our system to ensure no further charges could occur. We understand that this situation has been frustrating for you and while we’ve addressed this matter in previous responses, we genuinely appreciate your feedback and will continue to review how we present trial information to avoid any future confusion. If you have any further questions or if there’s anything more we can assist you with, please feel free to reach out to us directly at [email protected] Sincerely, The Smodin Team

Response from SmodinFeb 25, 2025

Hi Jai, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. At Smodin, transparency and customer trust are incredibly important to us and we regret that your experience didn’t reflect these values. While our pricing and subscription terms are displayed during checkout, we understand that sometimes details can be missed, leading to unexpected outcomes—like in your case. To make things right, we’ve gone ahead and downgraded your subscription to a monthly plan and will refund the difference between the annual and monthly charges. Our goal is to ensure you only pay for what you intended to use. We truly appreciate you bringing this to our attention as feedback like yours helps us improve our service and communication. If you have any further questions or need assistance, please feel free to reach out to us directly at [email protected] Thank you again for giving Smodin a try—we hope this resolution helps restore your trust in us. Sincerely, The Smodin Team

Response from SmodinFeb 20, 2025

Hi Gislaine, Thank you for sharing your feedback. We understand how frustrating unexpected charges can be and we truly appreciate the opportunity to address your concerns. After reviewing your account, we confirmed that you initially signed up for the yearly plan. However, we understand that this may not have been your intention. To make things right, we have downgraded your subscription to the monthly plan and have refunded the difference between the yearly and monthly rates. We always aim to make our pricing and plan options as clear as possible during the sign-up process and your feedback is invaluable in helping us improve this experience for all users. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team at [email protected] We’re always here to help. Thank you for your understanding, and we hope to continue supporting your needs moving forward. Sincerely, The Smodin Team

Response from SmodinFeb 20, 2025

Hi Pompa, Thank you for sharing your concerns and we’re truly sorry for any confusion or frustration you’ve experienced. We completely understand how unexpected charges can be upsetting and we appreciate the opportunity to clarify what happened. Our trial period is designed to last 24 hours, after which an automatic charge is processed if the subscription isn’t canceled before the trial ends. Based on our records, the charge was applied after the trial expired. We noticed that the subscription was paused approximately one hour after the charge was made which is why the payment still went through. We understand that the terminology between "pausing" and "canceling" can sometimes be confusing and we’re actively working to make this clearer for users moving forward. While we regret any inconvenience caused, if you need further assistance in managing your account or have additional questions, our support team is always here to help. Please feel free to reach out at [email protected] and we’ll be happy to guide you through any remaining concerns. We value your feedback and are committed to improving our user experience. Thank you for giving us the chance to explain. Sincerely, The Smodin Team