Jana V.
Unethical Practices and Misleading Payment System – Definitely Not Recommended!
I decided to try the Smodin service because it initially appeared to be a reliable platform offering a free trial period. Unfortunately, it turned out to be a completely misleading and untrustworthy service that unethically takes money from customers. After registering, the system directed me to a payment platform. I believed that this was merely the beginning of a free trial period, with the option to cancel before any payment was charged. To my shock, however, my account was immediately debited for an entire year’s subscription – despite the website misleadingly displaying it as a monthly payment. At first, my money was refunded, but the very next day, Smodin withdrew it again, which makes absolutely no sense to me. This process is completely non-transparent and feels like a scam. To make matters worse, the service itself is of extremely poor quality. The text it generates is comparable to something written by an eight-year-old child – completely unusable. I expected at least a basic level of quality, but what Smodin offers is a total disaster. When I reached out to customer support to resolve my issue, I was informed that their terms do not allow any complaints, refunds, or contract cancellations. I am unsure whether this practice is even legal, especially for customers in the EU. In addition when I provided examples of other users who had similar experiences and received refunds, their support team simply stopped responding. Overall, I find Smodin to be an extremely untrustworthy company whose practices border on fraudulent. Their product is of very poor quality, and their payment system is deceptive. If you don’t want to waste your money and time, avoid this service at all costs. I do not recommend it to anyone!
Response from SmodinMar 19, 2025
Hi Jana, Thank you for sharing your feedback and we’re truly sorry to hear about your experience. We would like to clarify a few points regarding your situation. After carefully reviewing our records, we found that your account was not enrolled under a free trial. Instead, it was registered directly under a promotional yearly subscription which was clearly indicated at the time of purchase. Regarding the initial charge, please note that for trial activations, our system temporarily places a hold on funds to verify the account’s validity but no funds are collected unless the customer proceeds with a subscription. In your case, since the subscription was initiated directly as a yearly plan, the charge was processed accordingly. That said, we understand that this might have been confusing and certainly not the experience we aim to provide. As a gesture of goodwill and to ensure transparency, we are proactively downgrading your account to a monthly subscription and will refund the difference in cost. We also take your comments on product quality seriously. Smodin is continuously improving and we appreciate honest feedback like yours that helps us refine our service. If you have any further concerns or need assistance with your account, we encourage you to reach out to our support team directly and we will be more than happy to assist. Thank you for giving us the opportunity to address this. Sincerely, The Smodin Team