Alexa Van K.
Hit and miss
This used to work great, then something happened to their AI as of August the 9th, now everything has gone down hill and the AI no longer generates Text like it used to. Support is awful, not helpful in any way, just brush you off with garbage answers. UPDATE: Well it took 5 days to resolve the issue, which should have taken 1. There are still smaller issues with the generated text which require the user to clean it up. The AI isn't 100% perfect, but it's getting better bit by bit. There is still no API for custom prompt AI templates.
Response from SmodinAug 27, 2024
Hi Alexa, Thank you for your honest feedback. We're sorry to hear about the difficulties you've encountered with our AI and the support you received. We strive to offer reliable and consistent performance so we understand how frustrating it must have been when things didn’t work as expected. Regarding the issues you experienced with our AI as of August 9th, we have been working diligently with the prod team to resolve them and we apologize for the delay in getting everything back on track. We are continuously improving our technology, and your insights are invaluable in helping us make the necessary adjustments. We really appreciate your patience during the resolution process. While there is still work to be done, we are committed to refining the AI to better meet your needs. We are also aware of the demand for custom prompt AI templates and are actively exploring how to better integrate this feature. Thank you again for sharing your experience. Please feel free to reach out to us directly at [email protected] if you have any further concerns or suggestions—we're here to help. Best regards, The Smodin Team