SmittybiltDepotReviews of smittybiltdepot.com

Called Monday, ordered a winch. Explained to the sales rep that I was going on a trip Friday, and needed the winch in time for the trip. Attempted contact tuesday, but BJ was "at lunch" and never returned my calls. Here we are Wednesday, and i've spoken with BJ twice to get tracking information to no avail. I was promised an email within a few minutes. 3 hours later, no email. Called in, found out winch hasn't even shipped yet. Canceled order. Good luck with your lackluster customer care.

These guys could care less about their customers they seriously suck!

I bought a 10,000lb winch for 399. Can you even come close to that if you bought American? It would cost you more than a 1.000 dollars for Warn. And to be fair Warn has had their share of problems too. Basically you pay about a third the price of American. Smittybilt, thanks for helping us out.

I purchased a set of Neoprene seat covers for my 1989 YJ in 2013. These neoprene seat covers have been in my Jeep for 2 years now, and I already need to replace the front seat covers because they're falling apart. Keep in mind, this is a weekend cruising toy for me, and I'm lucky if I put 500 miles a year on my Jeep since she comes out mainly in summer only. The back bench seat cover is holding up fine since no one ever sits in the back. I'm really disappointed that these clunked out after such little use. I'm a loyal Smittybilt fan. I have their bumpers, sliders, light mount, and a rear tire carrier. Unfortunately, the qualify of these covers did not last like their metal welded goods have. Maybe they were a bad batch? You can't really argue with the prices, but for $170 for a full set, I would have expected to get at least 5 years our of them, maybe even more given my very limited use. There's no warranty for these so now that I'm due for another set so soon, I'll likely take my business elsewhere. For the customer care folks that read these reviews, you can retain a loyal customer here by standing by the product and help replace my front covers. Two stars because the customer service has always been good, but my review mainly reflects this particular product.

Ordered a cargo net and after installing it I noticed a tear in a strap. I called and after almost a half hour on hold I got to speak with the one customer service rep. But they refuse to send out a replacement and return label until they receive the damaged net. I offered to send the damaged one back after I received the replacement so that the inconvenience would be a one time occasion and I wouldn't have to put the Jeep top back on in the meantime but no. Lesson learned...you get what you pay for and I will spend my money at Quadratec from now on.

Looking to buy a winch online I ordered from smittybiltDepot. It says it's in stock and ready to ship. On checkout it says itll get to me in 7 to 10 days. Perfect, just in time for my wheeling trip With my buddies. 3 days later I never got a tracking number. I called to get a status and was in queue for what felt like half an hour to talk to customer service. once I get a hold of someone they tell me it's on backorder and won't get any in for almost a month. I ask why it says it's in stock and ready to ship on the product page of their site. She says she doesn't know. Im going to buy somewhere else. Because of the lack of clarity in their site I don't want to add an additional step in my purchasing and have to call to see if a product they have is really in stock or if the site is wrong. I'll never buy from them again. Fix your site.

I have to agree with other reviewers when it comes to a product that says it is "In Stock Ready to Ship". I received an order confirmation email and after 2 weeks sent an email to customer support to ask about the status and never got a response. Called to cancel the order and was then told my item was on back order for several months. If that was the case the web site should reflect this status and a reply to my email explaining the situation would have been appreciated. There are actually several other items I wanted to order, but will do so with another company. Basic Customer Service and communication go a long way in setting expectations. SmittybiltDepot fails miserably in these areas.

Hey Smittybuilt people I love the side steps and grill guard I bought from you, I had no trouble installing all of them and thought they looked good and they have already been put to use!! The only thing I didn't care for was the fact they were all made in China?? Let's bring some of these jobs back to America?? Then the ignorant POS that we have to call a president can take all the glory for getting more Americans employed!! Thank you for prompt delivery and products were in very good condition!