SmittybiltDepotReviews of smittybiltdepot.com

Haven't received Sure Steps I ordered for my Ford F-150 yet but, the website kept glitching on my billing & shipping address info. I'm an IT Tech and can say that their site's account functions are fairly confusing. It ended up using my home address as the shipping, even though I put in a different one as it instructed me to. Had to call customer service. After holding for 10mins, Spoke to one guy (explained the situation), was transferred and on hold for another 30mins til I spoke to a lady at 4 Wheel Parts??? She confirmed my confirmation number, name & address, then placed me on another hold for another 5mins. Lol Finally... Brett got on and took care of changing my shipping address. He also confirmed that the tax is included in their pricing and that my item is in stock & will be coming out of Denver. He said it should be processed/shipped in 1-2 days. I'm also supposed to receive email alerts regarding my shipment. We shall see...

I purchased seat covers for a Jeep. Once they were received there was a stain on the rear seat cover. Ee called to request a replacement and a message. We had not heard anything for nearly 10 days so we called back. The gentleman was very kind and courteous and asked tgat we email him photos of the stain. That same day we did so. Several days went by with no response. We emailed again. ..no response. We called again and he said no problem he would send a new one. A few days later we get 2 getting seat covers in the mail. We call back and leave a message staying that it was our rear bench seat cover that was stained, 4 days go by and we call again as there was no reply. We leave another message. A week his by without a word, we call again and they agree to send the rear seat cover. A few days later we did receive the correct one. Although the gentleman was kind, and we have spare front seat covers, we would have appreciated a timely reply to our numerous messages

Ordered my product nine days ago and to the best of my knowledge it has not shipped yet.

Not sure if I would purchase from this place again. It took over a month to find out that the item I ordered was on back order; it took me calling to find out instead of them telling me up front. Plus, they charged me for the item and it won't even be in until summer. And the charge happened a month after I ordered it. Just seems kind of weird.

The mounting tabs were miss aligned causing the bumper to be low on one side buy 1". Company is fine but this product from China is shoddy.