SmittybiltDepotReviews of smittybiltdepot.com

I purchased a set of Neoprene seat covers for my 1989 YJ in 2013. These neoprene seat covers have been in my Jeep for 2 years now, and I already need to replace the front seat covers because they're falling apart. Keep in mind, this is a weekend cruising toy for me, and I'm lucky if I put 500 miles a year on my Jeep since she comes out mainly in summer only. The back bench seat cover is holding up fine since no one ever sits in the back. I'm really disappointed that these clunked out after such little use. I'm a loyal Smittybilt fan. I have their bumpers, sliders, light mount, and a rear tire carrier. Unfortunately, the qualify of these covers did not last like their metal welded goods have. Maybe they were a bad batch? You can't really argue with the prices, but for $170 for a full set, I would have expected to get at least 5 years our of them, maybe even more given my very limited use. There's no warranty for these so now that I'm due for another set so soon, I'll likely take my business elsewhere. For the customer care folks that read these reviews, you can retain a loyal customer here by standing by the product and help replace my front covers. Two stars because the customer service has always been good, but my review mainly reflects this particular product.

We ordered 4 items on March 4th with a total cost of over $2000. One item that cost $19.99 is backordered for 7 weeks and they have held the entire order for that one part without any notification. I had to call and spend 10 minutes on hold to find this out and then was not offered any other option but to wait for the backordered item. Not good customer service at all.

I would check other places before hand and see if they are in stock

I ordered a bow assembly kit and later received a email stating it was on back order and would take two to four weeks to get in. I did not mind so I waited. I was told my product would ship as soon as they charged my account. Four weeks later my account was charged and assumed it was on its way. Another week passed so I sent an email and they stated "the charge on your account was to hold your place in line" and that the NEW estimated time of arrival for the out of stock item was in summer of 2013! That was three MORE months away. Unacceptable in my opinion so I got onto there web site and looked up the item I order and long behold it still stated to be "IN STOCK AND READY TO SHIP"! I emailed there customer service asking why it still said this and got an email stating my question was very valuable to them and they would answer the question in 24 hours. I never got a reply. VERY MANIPULATIVE and UNPROFESSIONAL! I had my money returned and will never order from them again.

Attempted to buy a Smittybilt roll cage for my 2007 JK Wrangler. My credit card was charged for the full amount of order, then I was told the roll bar would not be available until "Sometime in the summer". I could not get a realistic date item would be available or a reason for it not being available. Had to have my account credited.

Well, product was ordered and paid for 3 weeks ago and have received nothing and tried to follow up and got the no help person when I called Smittybuilt.