SmartCustomerReviews of smartcustomer.com

Response from SmartCustomerFeb 16, 2023

WOO HOO! Thank you so much!

Response from SmartCustomerFeb 16, 2023

Hello! In an effort to show consumers only the most relevant reviews, Sitejabber introduced a Review Filter. The filter uses an algorithm that attempts to display to users only the most relevant content by screening certain reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. The same filter and algorithm is applied to every review. The filter isn’t perfect, but it is dynamic and always learning. As a result, you may see reviews move in and out as the filter learns more about the trustworthiness of the reviews of a particular site. I hope this information helps.

Response from SmartCustomerFeb 16, 2023

Hey there, just want to clarify some misunderstandings. We ask for personal information as part of our process to verify reviews. We do not sell, rent or otherwise disclose sensitive personal data collected by our site – learn more here https://www.sitejabber.com/privacy. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. You can unsubscribe from our emails or otherwise change consent at any time, if you run into any issues doing so please reach out to us at [email protected].

Response from SmartCustomerFeb 16, 2023

Hello! In an effort to show consumers only the most relevant reviews, Sitejabber introduced a Review Filter. The filter uses an algorithm that attempts to display to users only the most relevant content by screening certain reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. The same filter and algorithm is applied to every review. The filter isn’t perfect, but it is dynamic and always learning. As a result, you may see reviews move in and out as the filter learns more about the trustworthiness of the reviews of a particular site. Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. Sitejabber doesn’t spotlight negative reviews over positive ones either. All companies are welcome to manage their online profile using a free account. If you have additional concerns, please reach out to [email protected]. We’re happy to help.

Response from SmartCustomerFeb 16, 2023

Hi Zohal, thanks for the review.