SmartCustomer Reviews | Read Customer Reviews of smartcustomer.com

SmartCustomer Reviews | Read Customer Reviews of smartcustomer.com

SmartCustomer reviews

303 approved reviews, newest moderated first

Robert S.
Feb 15, 2023
Sitejabber colludes with scam websites.
I wrote a negative review on about a dating website. I'm not sure it got saved due to me being too quick fingered. I tried to sign back into site jabber and forgot my password. I requested an email three times to reset my password. I'm still waiting for their email. I'd say they are a scam and could be tied to shady scam sites to protect them. The reason I say that, is the company I wrote the truthful negative review on, contacted me wanting me to agree to not say anything negative about them. Only then would they take my profile off line. Looks like info sharing to me. Sitejabber will take money however it comes.
Response from SmartCustomerMar 3, 2023
Hey Robert, sorry for any inconvenience this must’ve caused. There’s a possibility that you may have reached the wrong email. Can you please contact us at [email protected]? We’re happy to look into this and reset your password for you. Btw, we’re not directly affiliated with any of the companies listed on Sitejabber – we’re a reviews website where buyers like you can leave feedback on businesses and their products. We also do not share sensitive reviewer data or ban/remove profiles.
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Logan A.
Feb 8, 2023
What a joke
They allow fake spam reviews to be published on your company profile. 1 star obviously FAKE reviews that they say they need 5-10 business days to take down. Looks like they have zero human moderation over there. Crypto spam reviews are being published on legitimate business profiles and they will not take it down in any expedient manner. Pitched me their paid services when I requested that obvious spam reviews be removed. EDIT: Responding to their comment, no, not every review platform is dealing with this. Some review platforms employ human moderators to verify the identity of every reviewer before publishing. There is no reason a review company should not be moderating every review using a human moderator.
Response from SmartCustomerMar 3, 2023
Logan, we understand that fake reviews are a huge concern. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and we rely on our community to flag suspicious content. We also have a dedicated, live moderation team that assesses reported reviews – this manual process means it can take 5-10 business days to process removal requests. If you're still seeing fraudulent reviews on your business profile, please reach out to us at [email protected] so we can help.
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Laura
Feb 8, 2023
SCAM
SCAM. Auto renews, even with written cancelation from prior YEAR. Will not respond to repeated inquiries. AVOID THIS COMPANY.
Response from SmartCustomerMar 3, 2023
Hi Laura, we sincerely apologize for the mix-up and frustration this must have caused. The charge was immediately refunded as soon as we became aware of our mistake.
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Sabine P.
Jan 14, 2023
Finger weg
Alles! Läuft! Nicht! Ware kommt viel zu spät. Retournieren auf eigene Kosten-ok. Bin ich mit einverstanden. Man bekommt aber kein Retourenlabel. Ware für 150€, die ich nicht mehr brauche, da sie für einen Anlass war, der erledigt ist. Geht jetzt an einen Anwalt
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James
Jan 4, 2023
Nice experience.strong site with good…
Nice experience.strong site with good vision to enable viewers know how reliable a site can be
Response from SmartCustomerFeb 9, 2023
Hey James, thanks for the feedback. We’re glad you’re having a good experience.
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luke
Jan 1, 2023
nice services just need to improve the…
nice services just need to improve the rate you publish your reviews
Response from SmartCustomerFeb 9, 2023
Hey Luke, thanks for the review. Can you email us at [email protected]? We’d like to learn more about how we can improve our services. We look forward to hearing from you. Thanks.
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Kenneth
Dec 31, 2022
They are good and reliable to build…
They are good and reliable to build your trust on other site.thanks to team sitejabber
Response from SmartCustomerFeb 9, 2023
Hey Kenneth, we appreciate the feedback. Thank you.
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Ability
Dec 30, 2022
Sitejabber give more insights about…
Sitejabber give more insights about other sites which show if it reliable or not
Response from SmartCustomerFeb 9, 2023
That’s the goal! Thank you.
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