SmartCustomerFounded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
SmartCustomer (smartcustomer.com) has 303 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Claim this listingMalls & Marketplaces · Goleta, California
Excellent
Malls & Marketplaces · San Jose, California
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Malls & Marketplaces · Santa Monica, California
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Malls & Marketplaces · irvine, California
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303 approved reviews, newest moderated first
Roy S.
VVA USELESS ! I have trying since November of 2022 to get a REPLACEMENT LIFETIME MEMBERSHIP CARD. I HAVE CALLED, TEXTED, LEFT VOICE MAILS, CALLED AGAIN AND AGAIN. IT'S STILL APRIL 11TH OF 2023. STILL NO MEMBERSHIP CARD.
Response from SmartCustomerApr 12, 2023
Hey, Roy! Can you send us more details at [email protected]? We’d like to learn more about your experience. Thank you.
Philip S.
Total scam they leave bad reviews to businesses so they can get paid to remove it.
Response from SmartCustomerApr 10, 2023
Hey Philip, we appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either. Additionally, we also don’t leave reviews ourselves. Every business has the ability to monitor and dispute reviews using our review management platform (for free). If you need any assistance, please reach out to us at [email protected]
Nicole B.
Ein Bewertungsplattform ähnlich wie Trustpilot. Der Aufbau einer Bewertungsseite ähnelt dem Aufbau der Truspilot-Webseite. Auf der Bewertungsseite wird auch das Rating von anderen Bewertungsportalen für das bewertete Unternehmen angezeigt, unteranderem auch wie das Rating auf Trustpilot ist. Hier kann man die Bewertungen ebenfalls wie bei Trustpilot filtern, doch leider funktioniert diese Filterung öfters nicht. PS: Es ist keine Verkaufsplattform wie hier eine andere Bewerterin schreibt!
Response from SmartCustomerMar 15, 2023
Hi, Nicole. Thanks for the review. We’re passing down your feedback regarding filtering to our development team.
acapela
Tried to leave a review on SiteJabber... I have a login there and have filed reviews in the past, but all the links on their page related to login functionality were dead. Expected to write my review, and then log in in the process of filing it. Then I tried logging in before starting to write up my review. But in each case the site was effectively inaccessible to me. Had a proof of purchase photo and everything. Seems like SiteJabber is not interested in community reviews any more. I won't waste my time with them in future.
Response from SmartCustomerMar 15, 2023
Hi there, we deeply apologize for any inconvenience. Could you please reach out to us at [email protected]? We’d like to further investigate what could’ve gone wrong here. Thank you.
Me
They will not and do not appreciate 100% open honest real website/business reviews.They didn't even suspend or close my account they just made it so I cant click on anything on their website(I checked on three different browsers)except customer support.I contacted them and told them what is going on with their website and they responded with "oh we can't duplicate the problem" and then never responded or replyed to me again but yet the keep sending me automated emails about other things.Responding by asking me to contact them is simply unprofessional since I have already contacted them and they didn't respond,they didn't care to "look deeper" because if they wanted to find out if something were wrong with their website(which there is) they would have done it when I contacted them.I DID previously contact them with all the details several times.Their response to my review is just insulting and proves my point.Also another reviewer has reported the same thing is happening to them so this backs up what I am saying as truth.What is also true is I have never been contacted by site jabber after leaving a positive review and asked by them to change it to a negative review.All my reviews I have left are of my own accord/volition.
Response from SmartCustomerMar 15, 2023
Hey there, we apologize for any frustration this may have caused. Could you please send us an email at [email protected] with specific details? We’d like to take a deeper look into your account and see what went wrong here. We appreciate the opportunity to make things right and look forward to hearing from you.
Mayer R.
Our customers have been leaving positive reviews on SiteJabber but SiteJabber refuses to publish positive reviews unless we pay for their service. This company is a complete scam and claim to be the good guys but truthfully they are what’s wrong with review business in general.
Response from SmartCustomerMar 15, 2023
Hey Mayer, thank you for sharing your concern. We appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving any kind of relevant feedback. We also don’t in any way charge businesses to take down reviews or have reviews published. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. If you continue to have issues seeing reviews, please contact us at [email protected].
Charlie
As others have said they post negative reviews and not positive reviews. This is clearly to "encourage" you to pay for the premium membership to address this. We have many customers that have told us they have initiated a positive review and have a confirmation email yet the review never posts. We have reached out to Sitejabber about this and get a canned response that is a cut and paste. Ironic that there is a scam site about being scammed.
Response from SmartCustomerMar 3, 2023
Hey Charlie, we apologize for the frustration this must’ve caused. We’re glad to look into the missing reviews for you. Can you please reach out to us at [email protected]? Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. We don't prevent reviewers from leaving negative feedback, nor do we spotlight negative reviews over positive ones. We also don’t charge businesses to take down reviews, and reviews are only removed if they violate our Terms of Service – see https://www.sitejabber.com/faq#fake.
WHK
With my below statement, Sitejabber promptly came up with the solution and I am so glad to change the decision. Thank you Sitejabber for your help. [Old Statement] Its a site where no one responds back and they write your company negative reviews so you can create an account on their site. No one replies back, review sites must validate the reviews before they post but this site is a real spammer.
Response from SmartCustomerMar 3, 2023
Hi there. In the spirit of transparency, company profiles are automatically created whenever a customer or user reviews a site. Companies can then claim their own profile for free and begin managing reviews. We’re happy to look into your account and get any invalid reviews resolved. Can you please reach out to us at [email protected]? We look forward to making things right.