SmallsReviews of smalls.com

Response from SmallsDec 24, 2025

I am so sorry that your experience with us was such a struggle from start to finish. It is heartbreaking to hear that after the frustration of a heatwave ruining your Sampler box, Blackie didn't even give the food a chance. I know how much you were looking forward to treating him to something special, and it’s especially disappointing when they turn up their nose at a premium option. If your first full-price shipment was charged because the Sampler arrived damaged, I want to make sure we’ve made that right for you. We never want our customers paying full price for a test run that didn't start on the right foot. If your kitty truly disliked the food and you haven't been refunded for that initial experience yet, please let us know. We want to ensure that even if the food wasn't a fit for Blackie, your experience with our service is still a positive one!

Response from SmallsDec 16, 2025

We’re sorry for the frustration! We understand that some customers just want to see products and pricing quickly, and we appreciate your feedback on this. While our site guides new customers through a questionnaire to help recommend the right recipes for their cats, we know this isn’t ideal for everyone. You can learn more about Smalls, our products, how the subscription works, etc., on our FAQ page here: https://help.smalls.com/ We’re always looking for ways to make the experience smoother, and your input will help inform future updates. We truly wish things had been easier for you.

Response from SmallsDec 24, 2025

That is so wonderful to hear! We are thrilled that your cat is loving Smalls, and we can't wait to prepare the next box for you.

Response from SmallsDec 24, 2025

Thank you so much for the kind words! We are thrilled to hear that your delivery arrived right on time and exactly where you prefer it. Our team works hard to ensure the hand-off is as smooth as possible, so it’s great to know we hit the mark for you. We really appreciate you taking the time to share your experience ✨

Response from SmallsDec 24, 2025

What an incredible early birthday present for Simba! Happy early 11th Birthday to him. It is so rewarding to hear that he has more energy and a newfound excitement for mealtime. Those high-quality proteins can truly make a world of difference in their energy levels. Thank you so much for sharing Simba's success story with us. We’re honored to be part of his journey to feeling his best at 11!

Response from SmallsDec 24, 2025

That is so wonderful to hear! We are thrilled that your girl has enjoyed her very first pack of Smalls. Taking little breaks is actually quite common—sometimes they just need a moment to savor the new flavors or realize they don't have to rush through it since it’s so filling. We can't wait to hear how the rest of her transition goes as she gets used to her new, fresh diet. Please do keep us posted, and feel free to reach out if you have any questions as you continue.

Response from SmallsDec 16, 2025

That’s wonderful to hear! We’re so glad all three of your cats are enjoying the food—and that the Bird Nip treats are such a hit 🐾 It’s always a joy when mealtime becomes a favorite part of their day.

Response from SmallsDec 30, 2025

We appreciate your honesty here. It is great to hear that your cat is eating the food and you're happy with the quality, but I hear you loud and clear on the frustration with the subscription model. It can feel restrictive to have a system "decide" your schedule for you. Our subscription is intended to make things "set it and forget it" for convenience, but we never want it to feel like we’re taking away your control or treating you like you can't manage your own pantry. We do have a cutoff (8 PM EST on the Thursday before charging) because our food is packed with dry ice and scheduled for specific courier routes. However, if that window feels too rigid, we can help you find a delivery frequency that gives you a much larger buffer. You can skip, edit, or change quantities at any time before that Thursday deadline. We want you to feel like a partner, not a passenger. We hope this helps!