Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I have two kittens that were found in a dumpster and I wanted to give them the best chance possible. They absolutely love smalls food! They’ve gotten so big so fast and look fantastic! Thank you Smalls!
Response from SmallsDec 24, 2025
What an incredible rescue story! It is so heartwarming to hear that these two kittens are now living the dream and getting the "best chance possible" with a fresh, high-protein diet.
Kittens grow at such a rapid pace, and providing them with nutrient-dense food like Smalls is the perfect way to support their developing bones, muscles, and immune systems.
Thank you for being their hero and for choosing us to help fuel their growth. We are so honored to be part of their journey from a dumpster to a happy, healthy life 😸
DC
Donald C.
SMALLS is a great cat food company my…
SMALLS is a great cat food company my kitty loves this cat food and is eating regularly now
Response from SmallsDec 24, 2025
That is so wonderful to hear! We are thrilled that your kitty is enjoying Smalls and, most importantly, that they are back to a consistent eating routine.
Sometimes all a cat needs is that shift to fresh, real protein to get their appetite back on track. There is such a peace of mind that comes with seeing them finish their bowl and knowing they're getting the high-quality nutrition they deserve 😸
AN
Anonymous
Get the chicken, my cat enjoys those
Get the chicken pulled, ground or smooth. My cat only likes that flavor. He maintains consistent weight and his mood is much more calm and restful since switching, so must be healthier for him. Whereas Sheba made him gain 0.5lb in 10 days!
He didn't eat the pig, turkey, fish flavors which was disappointing because those were 60% of my sample order wasted.
Actually I noticed the sample order didn't match what I received - they threw in more of the chicken thankfully, so it worked out. So maybe when they are running low on stock they'll replace with what they have, or it was a packing error, thankfully they didn't throw in other ones my cat doesn't eat, just won't eat.
The price without shipping is great, but with shipping it's not worth it, so bumping up to a bigger order less frequently will keep me ordering from Smalls, otherwise I'll go elsewhere.
Overall, chicken is great, delivery was great, my cat likes the catnip treats too. This food seems good for his body and mood. Thanks!
Response from SmallsDec 30, 2025
It is so great to hear that your cat has found his "soulmate" flavor with the chicken! It’s a huge relief that he’s stabilized and feeling more "calm and restful" on Smalls. That’s a classic sign that his body is finally getting the right balance of protein.
I also appreciate you being so candid about the Sampler experience. It’s disappointing when a picky eater ignores over half the box! While we try to provide a wide variety so you can test every protein, it sounds like the "packing error" actually worked out in your favor this time since he’s such a chicken superfan.
You hit the nail on the head regarding the shipping costs! Many of our customers find that bumping up to a larger box size with fewer frequent deliveries is the smartest way to make the math work. By hitting that free shipping threshold, you're putting your money toward the high-quality food rather than the transit 😸
HL
Hayley L.
Great Food and Customer Service! ❤️
My cat is healthier since eating smalls food. They have excellent customer service. recently my smalls delivery was stolen, they replaced it right away, so quickly we didn’t even need to resupply locally in the interim. Thank you Smalls!
Response from SmallsDec 24, 2025
We are so sorry to hear that your delivery was stolen, but we are thrilled that our team was able to get a replacement to you so quickly! No cat should have to wait for their favorite meals, and we’re glad we could save you a trip to the store.
It is also wonderful to hear that your cat has been feeling healthier since making the switch. Stories like yours—both about your cat’s wellness and our team's support—are exactly what we strive for. Thank you for being such a valued part of Smalls.
RP
Raelea P.
THE BEST Food for Cats
There is nothing out there better for your cats. My cats are healthy and ace all their yearly exams and bloodwork since eating Smalls. I have been a Smalls customer for a few years now and my kitties have the softest coat and neither shed at all. Their poops are less smelly and solid. Ordering and delivery is easy and customer service is awesome pawsome. Highly recommend Smalls cat food.
Response from SmallsDec 24, 2025
Thank you so much for being such a loyal customer of Smalls over the last few years. There is truly no better feeling than having your cats "ace" their yearly exams and bloodwork. It is the ultimate confirmation that the high-quality, fresh nutrition they're getting is supporting them exactly where it counts. Plus, having the softest coats, zero shedding, and less smelly litter box visits are some of the best "side effects" we could hope for.
We are so grateful for your kind words about our team and the ease of our delivery process. We work hard to make sure the experience for the humans is just as great as the food is for the kitties 😸
SG
SHAPIRO,GAIL
My cat is 20 years old
My 20 year old cat has been eating Smalls food for the past 4 years. I believe it's one reason she has been living her best life. At 20 she can still leap onto the bed and couch,easily go up and down stairs as she's always done!
I like how easily the package opens without the need for scissors.
Response from SmallsDec 24, 2025
Twenty years young! That is absolutely remarkable. Thank you so much for sharing such an inspiring update with us. Knowing that she has been enjoying Smalls for the past four years and is still leaping onto furniture and navigating stairs with ease at 20 is the best news we could hear. It truly speaks to her resilience and the power of high-quality nutrition in supporting a senior cat's mobility and vitality. She is definitely living her absolute best life!
I'm also so glad you're finding the easy-open packaging helpful. We know that convenience matters just as much as quality when it's time for breakfast and dinner. We are honored to be part of her journey into her second decade 😸
CU
customer
Smalls was a game changer
Smalls was a game changer! My cat used to over groom his back leaving him with almost no hair along his middle spine. Since the switch to smalls, it has completely grown back and is extra shiny! Highly recommend!
Response from SmallsDec 24, 2025
That is an absolutely incredible transformation! Thank you so much for sharing your story. Over-grooming is often a sign of skin sensitivities or stress, frequently triggered by the fillers and artificial ingredients.
Seeing his hair grow back is the best evidence that his body is finally getting the clean, high-quality nutrition it needs to thrive from the inside out. That extra-shiny coat is just the cherry on top—a clear sign of those healthy fats and proteins at work 😸
MS
Maren S.
I would highly recommend Smalls food…
I would highly recommend Smalls food for your cat. The changes I have seen are amazing. My cat is healthier and energetic.
Response from SmallsDec 24, 2025
Thank you so much for the high recommendation! It is wonderful to hear that the changes in your cat have been so noticeable.
Seeing that boost in energy and overall health is the best indicator that your cat is thriving on a fresh, high-protein diet. It truly is amazing what a difference real food can make! We are so happy to have you and your healthy kitty as part of Smalls 😸
