SmallsReviews of smalls.com

2 of my kitties love it, and 1 is being quite picky. But I do love it and prefer over canned.

It's been super easy to use, I can adjust what's in my order and when it arrives quickly. The one time I had a problem customer service took care of it immediately. So far my cat is loving the food!! And she is super picky!

Customer service has been great. The only thing I did not like was that I was encouraged to buy toys. I had already discussed how to reduce the food expenses then being asked to buy toys seemed a bit tasteless. But customer service has been excellent in adapting and meeting my requests and responding back quickly. I can’t ask for a better customer service. I think it would be nice if my shipment details allowed the flexibility for me to add or remove items. I did not have kibble in my shipment and I had to ask customer service to add that for me.

Decided to check my spam one day, and realized I had an email from Smalls- specifically about the follow up order from the free trial. I was honestly about to ignore it, but soon came to realize that I was being charged 138 dollars of cat food- for one cat! I can NOT afford that, and went to cancel it immediately. Except- the log in button is completely broken and claims its "under beta" yet every other link on the site works. Sketchy. Would not work on my phone either, but eventually used my history to pull up the first time I visited my account. Poked around for a bit, tried to find a way to cancel my order... nothing. Oh, but I can delay it. That's the only option they give you. I probably would have come back later and retried the subscription if the cancellation wasn't such a hassle. (Actually, its not even a hassle... its literally nonexistent) Eventually I just pulled everything from my upcoming order and took out my billing info. 0/10 would not recommend a company that is not upfront. Censoring your customers just to keep business is such a low blow, dude. No respect.

I really wish the trial pack had each flavor in smaller packets, I started with the beef pate and my cats really aren't liking it, but I don't want to waste it in case they come around later. But since there's only one resealable container and the food packs are such an odd size and shape, it makes it very hard for them to taste test all 4 flavors sent to determine what should be in the next order (if any). They do seem to like the kibble, so that's good.

My husband and I really wanted to try a more natural food option for our two cats. An ad for Smalls appeared on my Facebook so I gave it a click. We got a trial pack and my cats loved it. It didn't take any convincing. I think they prefer the ground over the smooth, but they still eat it all. I like how easy the website was to use and I appreciate the packaging that dissolves in water. We will continue to order from Smalls!

Smalls service is so convenient, it ships fast, the food is so fresh and my kitten loves it!! They have so many options to choose from to customize it. I feel so much better feeding my kitten with food that is so fresh and natural rather than the store brand food I was using.

My cat loves the food, and I love how convenient it is to have it shipped to my door. My only complaint is the food packages are difficult to open, they don't peel open, I have to cut them open with scissors.