SmallsReviews of smalls.com

Smalls started out as a good experience but ever since they updated their websites I have had persistent issues with their orders each month. While their customer service was helpful in resolving this, this should not be occurring and is really poor handling. This month, somehow my order got doubled and they want to charge me for the second. I had reached out because something went wrong and they didn’t catch an issue with duplication. So now this much they are sending me two orders and I’ll have excess food. They won’t refund it and I am frankly annoyed with how they are handling this. Their website is not good and their delivery system is flawed. Not a great business approach to make your customer pay for your mistakes.

The good: * Food quality is fantastic and my cat loves it * Customer service is good The not so good: * Delivery in NYC has been problematic and delayed without notifications (apparently due to a new delivery service that doesn't seem to be very good) * It's proving expensive - significantly more so than even nice other cat food. * Would love better guidance on how much to feed - particularly for combinations of freeze-dried and fresh or fresh and kibble and for kitten/cat age and weight. This could then be used to better inform users whether they have enough food in their box for their cats. * the website is clearly in a state of development - a few missing features and strange bugs and unclear user flows and layouts. Overall The quality of the food overcomes the other, mostly minor, annoyances, but i hope the service continues to improve. On the whole, I have a happy, healthy cat and the knowledge that I'm feeding her as well as i can is worth the price (but only just).

Great so far! Orders have been easy to setup. I wish the minimum for fresh wasnt so high because I'd like to do a split order between fresh and kibble so may alternate between them for future orders. A minor issue resulted in me getting the incorrect product but service quickly resolved the issue. My cat loves it and I'm glad to find a fresh quality food he enjoys so much.

Count me among the customers that have never liked their pushy, car-salesman subscription model since soon after my purchased sampler arrived! They very quickly attempt to buttonhole you into their subscription model that is very costly. The website is virtually useless, and I'm now convinced this is by design! Lastly, my 2 cats only liked their freeze dried treats & freeze dried duck & refuse to actually eat their regular dry food at all! JUST DON'T.. this ends up feeling like a subscription-based, profit-making Co using cat food as the justification to entrap & bill customers.

The shipment was accurate and very quick. I also appreciate the biodegradable packaging. My cats and i have fun watching the packing materials melt in the water.

Pleasantly surprised with Smalls. We have an older kitty (10 years) who has lost a few teeth and had difficulty eating dry food. Canned food is so gnarly, we looked for a better option. Enter Smalls. She loves it. It's pricier than I would like, but she not only enjoys it, she seems healthier all around. It's convenient, easy to customize (she doesn't like the cow offerings, only the bird), and convenient. Portion control is easy, and it transfers into Tupperware containers easily. Really pleased with Smalls and will continue using!

My cats love the dry kibble, and the Smalls marketing is just adorable. However my trial shipment, and it’s replacement both arrived with perishable items that had not been kept cold. I was sadly unable to use it due to spoilage.

So far we are loving everything Smalls has to offer. Ollie likes the fresh food and goes totally bonkers for freeze dried. Seamless transition, too, no digestive issues. Great variety, prompt delivery, easy communication with customer service - we are sticking with Smalls!